J
Joaquin Ignacio Flores Palao
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Lima Province, Peru
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Jobs
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IT SpecialistClarityJan 2023 - Current (3 years 10 months)○ Implemented integrations with INTUNE and Ivanti EPM with ServiceNow to transfer asset information to the CMDB. ○ Led ITOM Visibility implementations for network device discovery across multiple clients. ○ Conducted Kubernetes discovery in both on-premises and cloud environments. ○ Configured and monitored progress with SNOW ITOM Discovery following ServiceNow best practices. ○ Investigated, reported, and resolved network errors affecting service functionality. ○ Escalated issues to ServiceNow support for platform-related errors. ○ Analyzed pre-configured environments to adopt overlooked best practices. ○ Conducted client meetings to explain implementation processes and requirements, resolving inquiries with clarity and precision. ○ Identi
Education
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- Certified System AdministratorServiceNow
- Certified Implementation Specialist - Service MappingServiceNow
- Certified Implementation Specialist - DiscoveryServiceNow
- Server Management with LinuxTecsup
- Certified Implementation Specialist - Event ManagementServiceNow