Answering inbound calls to assist patients in scheduling appointments or to answer their questions; submitting requests for medication refills or medical referrals; keeping records of no shows and missed calls and following up with those patients; reaching out to patients to confirm attendance, reschedule appointments or follow up on queries; assisting in staff training through call shadowing.
Over-the-phone Medical Interpreter
SGF Global
Nov 2023 - Jun 2024(8 months)
Answering inbound calls to assist the clients (health care providers mainly, but also bank representatives, insurance providers or representatives from government assistance programs such as WIC and Medicare/Medicaid) in communicating with Limited English Proficiency (LEP) persons.
Y
English Tutor
YouandEnglish
Jun 2023 - Oct 2023(5 months)
One-on-one English conversation classes.
Freelance Translator
Rev
Jan 2021 - Apr 2021(4 months)
Translating and subtitling videos from English to Spanish.
Sales Assistant and Customer Service Representative
RedCoach
Sep 2020 - Jul 2021(11 months)
Answering inbound calls and chats to solve customer queries, file claims and sell tickets.