Joaquín Eztala

Joaquín Eztala

About

Detail

Argentina
Contact Joaquín regarding: 
Flexible work
Starting at USD11/hour

Timeline

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Résumé

Jobs verified_user 0% verified
  • BGlobal Solutions
    Functional Analyst — Business Analyst
    BGlobal Solutions
    Apr 2023 - Current (3 years 6 months)
    End-to-end project ownership across 15+ enterprise clients: from requirements and gap analysis through solution design, BPM development, testing and go-live.
    • Defined end-to-end operational flows for 15+ enterprise clients, translating business requirements into structured user stories, acceptance criteria and functional specifications consumed by dev, ops and compliance teams.
    • Led or co-led 10+ full-cycle CRM implementations across Sales, Service and Marketing — covering as-is/to-be process mapping, business rule definition, low-code configuration and integration setup.
    • Designed and documented KYC/AML-adjacent onboarding flows and client verification processes as part of regulated-sector CRM deployments, ensuring compli
  • BGlobal Solutions
    Support Technical Staff — CRM Specialist
    BGlobal Solutions
    Aug 2021 - Apr 2023 (1 year 9 months)
    High-volume client support and low-code CRM development. Built product expertise across transactional and operational modules.
    • Managed 50-100 client support requests per month on Creatio CRM, resolving functional and configuration issues across Sales, Service and Marketing modules.
    • Performed low-code configurations including UI logic, business rules, workflow automations and third-party tool integrations (telephony, add-ons, API-connected services).
    • Executed structured functional and regression testing; produced test plans, configuration guides and technical documentation for internal and client use.
  • A
    Medical Secretary
    ARTRO Institute
    Apr 2020 - Aug 2021 (1 year 5 months)
    • Managed end-to-end patient journey for a 10-physician clinic: 10 concurrent schedules, patient identity verification, data intake and cross-team coordination — a strong analogue to KYC/onboarding flow management in regulated environments.
  • S
    Housekeeping Inspector
    Suveren AS
    Apr 2019 - Jan 2020 (10 months)
    • International operational season; developed C1 English proficiency and cross-cultural communication skills.
Education verified_user 0% verified
  • U
    Diploma in Web Development — Full Stack
    UTN (Universidad Tecnológica Nacional)
    Jan 2022 - Dec 2024 (3 years)
    Completed
  • Universidad de Mendoza
    Law Degree
    Universidad de Mendoza
    Jan 2013 - Nov 2018 (5 years 11 months)
    Graduated
Projects (professional or personal) verified_user 0% verified
  • C
    Client and New Clients Product Onboarding
    Dec 2025 - Current (10 months)
    New Products Onboarding for Existing and New Clients
  • K
    KYC Flows and Integration for Onboarding
    Jan 2025 - Current (1 year 9 months)
    End to end flows for KYC involving different banking areas and integration with external systems