I'm fascinated by technology, especially hardware, and I'm addicted to video games. With ease in English, I'm looking to become a full stack programmer. I work well in a team, I am goal-oriented and I am always open to new opportunities, constantly seeking to develop both professional and personal skills. I'm working with ATMs and recyclers together with Banco do Brasil, our biggest client here in Brazil
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Service Desk Assistant
Diebold Nixdorf
Sep 2022 - Sep 2023(1 year 1 month)
Service Desk Assistant help bank managers with ATMC/ATMR problems,fixes and giving them all the support they need by telephone or microsoft team and other comunication apps.
Service Desk N1
Diebold Nixdorf
Sep 2022 - Current(3 years 9 months)
I work with a service desk team with monthly goals.
I perform functions such as checking Oracle ERP/Splunky/Terminal Logs, we check more complex problems that the bank manager was unable to resolve, such as hardware/software problems, reducing the number of tickets to go to the field technician and reducing costs and saving more time. its a global company we are connected to all DN. services in the world here in Brazil, the biggest client is Banco Do Brasil.