O

Oge Orowale

About

Detail

Relationship Manager, Sales and Marketing, Customer Service, Administration, Project Management
Lagos, Nigeria
Contact Oge regarding: 
Flexible work
Starting at USD15/hour
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Internships
Open to unpaid internships

Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • A
    Customer Success Ambassador
    AstuutRFI Limited
    Apr 2021 - Nov 2022 (1 year 8 months)
    - Acquired IT product knowledge within 6 weeks of joining, thereby making the list of the top 40% to achieve this in record time - Remotely assisted with the set-up of 50 workstations and followed up to ensure customer satisfaction. - Responded to over 200 end-user support requests and guided over 100 customers through basic troubleshooting tasks in 2 months. - Effectively collaborated through video/audio conferencing, chats, Emails, and phone calls with the IT and Sales team for a timely resolution to customer needs and complaints - Evaluated user problems and generated reports to help resolve at least 50% of these cases. - Achieved a 15% drive in sales revenue through effective communication of the Company’s loyalty schemes.
  • A
    Customer Relationship Representative
    Adcem Healthcare
    Jul 2016 - Jan 2019 (2 years 7 months)
    - Delivered on KPI target of 20 minutes for client feedback through effective collaboration with crossfunctional teams, thereby sustaining cordial relations that improved the company’s dependability. - Promoted quality service delivery and excellent customer experience that initiated over 1 billion Naira worth of sales within 3 years. - Highly trusted by management with sensitive information, and handled confidential client health information without recording a leakage incident throughout the time spent. - Achieved a 95% customer satisfaction rate, surpassing the team’s quarterly goal by 10%. Received MD’s commendation and employee of the year, in 2017. - Attained 99% accuracy in customer data entry, minimizing errors and data duplication
  • V
    Administrations and Data-entry Officer
    Verse 29
    Feb 2012 - Nov 2013 (1 year 10 months)
    - Assisted with market development, sourcing, procurement, and production planning activities. Planned and analysed the weekly purchase requisitions/expenses, and supervised the Purchaser and Drivers. - Accurately executed daily data-entry responsibilities, including invoices, POs, and client feedback for fast-paced food retail chain. Entered over 500 records per day. - Exceeded expectations whilst supporting tendering, category purchases, and office administration. Received commendation from the Head of Operations and Finance Manager for Accuracy.
Education verified_user 0% verified
  • University of Ibadan
    Bachelor of Science
    University of Ibadan
    Jan 2005 - Jan 2009 (4 years 1 month)