Joanne Valentina Castañeda Zapata

Joanne Valentina Castañeda Zapata

About

Detail

Santander Department, Colombia
Contact Joanne regarding: 
Flexible work
Starting at USD11/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • G
    Legal Assistant & Customer Support public Remote experience
    GovAssist: Expert Online Visa & Immigration Services
    Mar 2025 - Dec 2025 (10 months)
    Provided legal and administrative support in immigration and visa-related processes, assisting with the preparation, review, and organization of client documentation. Assisted in reviewing visa applications to ensure accuracy, completeness, and compliance with immigration requirements. Maintained and updated client records using internal case management systems and CRM platforms. Utilized various software tools such as Zendesk, CRM systems, Google Workspace, and Microsoft Office for document management, client tracking, and internal coordination. Ensured confidentiality and proper handling of sensitive personal and legal information. Assisted in coordinating timelines and monitoring case progress to meet deadlines.
  • C
    Legal Assistant (University Internship)
    CUBYCO CONSTRUCTORES S.A.
    Jan 2025 - Aug 2025 (8 months)
    Handled matters related to urban law in compliance with Law 675 of 2001. Drafted contracts with potential clients for apartment purchases. Prepared financing contracts in coordination with banking institutions. Reviewed new constructions to ensure full legal compliance.
  • Universidad del Rosario
    Presenter – Economic Impact Program
    Universidad del Rosario
    Jan 2023 - Jan 2024 (1 year 1 month)
    Researched and analyzed the economic and social impacts of tax policies. Delivered presentations on complex fiscal topics to academic and general audiences. Collaborated with legal and economic experts to develop accurate, data-based content.
  • BPO Center
    Customer service
    BPO Center
    Jan 2023 - Dec 2023 (1 year)
  • A
    Bilingual Agent public Remote experience
    Asignar s.a.s.
    Jan 2022 - Dec 2022 (1 year)
    Assisted American clients with account inquiries and technical support. Translated requests and COVID test results accurately. Maintained detailed client records and resolved issues in a timely manner.
  • Teleperformance
    Bilingual Agent – Customer Service
    Teleperformance
    Nov 2018 - Nov 2019 (1 year 1 month)
    Handled inbound/outbound calls in English and Spanish for a U.S.-based client (Uber). Resolved inquiries and service issues following company protocols. Logged cases in CRM systems for future reference and service improvement.
  • J
    Barista
    Javaman Coffee
    Jan 2018 - Oct 2018 (10 months)
    Prepared and served coffee and pastries based on customer preferences. Maintained a clean workspace and complied with hygiene standards. Managed transactions and balanced the register at shift close.
Education verified_user 0% verified
  • Universidad del Rosario
    Law Degree
    Universidad del Rosario
    Feb 2020 - Jan 2025 (5 years)
  • Lone Star College
    Advanced English Course (B2+)
    Lone Star College
    Jan 2018 - Dec 2018 (1 year)
  • Gimnasio Campestre Cristiano
    Gimnasio Campestre Cristiano
    Gimnasio Campestre Cristiano
    Jan 2004 - Nov 2017 (13 years 11 months)