Joanne Laroche

Joanne Laroche  new_releases

About

Detail

Community Manager, Customer Service, Forum Moderation, Cat herding.
Sherbrooke, Quebec, Canada
Contact Joanne regarding: 
work
Full-time jobs
Starting at CAD75k/year ~USD52.8k/year
Flexible work
Starting at CAD25/hour ~USD17.6/hour
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • N
    Senior Community Manager
    Novaquark, the Metaverse Company
    Feb 2022 - Current (4 years 9 months)
  • S
    Customer Service Specialist & Community
    Snowprint Studios AB
    Dec 2021 - Mar 2022 (4 months)
  • C
    Customer Service Specialist
    Sep 2021 - Current (5 years 2 months)
    - In-game technical support, as well as e-mail and phone support. Assisted customers directly with their accounts to help resolve issues,
    - this included highly sensitive information such as credit card information. Created bug reports for further investigation.
  • M
    Community Manager
    My.com
    Jan 2018 - May 2018 (5 months)
  • Rev.com
    Transcriptionist
    Rev.com
    Dec 2016 - Nov 2021 (5 years)
    - Transcription of various audio files including entertainment, legal and medical. Maintained exceptional levels of accuracy, ratings and metrics.
  • I
    Marketing Manager & CTO
    Ironraven.net
    Apr 2016 - Sep 2016 (6 months)
  • Crytek
    Community Manager
    Crytek
    Jan 2016 - Apr 2016 (4 months)
  • S
    Community Manager
    Stompy Bot Productions
    Jun 2015 - Dec 2015 (7 months)
  • F
    Community Manager
    Freaks 4U Gaming GmbH
    Jul 2014 - Sep 2014 (3 months)
    - Working with the several specific brands (monitors, gaming and more) I handled many day to day items. Including Facebook, Twitter and assisted with promotions.
    - I also researched and added/created many spreadsheet information pages to assist with a calendar of upcoming events, games and special days.
  • M
    Project Manager
    Metaverse Mod Squad
    Apr 2012 - Nov 2013 (1 year 8 months)
  • M
    Game Researcher
    Metaverse Mod Squad
    Sep 2011 - Nov 2011 (3 months)
    - Assigned and chosen for a special project to research and acquire specific data for games.
    - This research was very detailed and required information gathering, spreadsheet maintenance of over 1,000 entries as well as locating where to obtain the information available online.
  • P
    Project Management
    Aug 2011 - Current (15 years 3 months)
    - Planned and oversaw projects to ensure they were completed in a timely
    fashion and within budget.
    - Acquired data, created spreadsheets and websites, as well as keeping all stakeholders informed and involved.
  • T
    Community Manager
    True Games Interactive
    Feb 2011 - Apr 2011 (3 months)
    - Coordinated with development teams to define and provide suitable content updates for multiple online titles. Which included Faxion Online and Mytheon as well as others.
    - Developed and implemented a community plan, including in-game events, forum participation, and social site coordination as well as contest planning.
    - Work closely with Live Operations and Marketing to ensure Community goals were communicated internally and executed flawlessly.
    - Learned about new projects in a very short amount of time that were gearing towards launched products.
  • Bioware
    Senior Community Coordinator
    Bioware
    Mar 2010 - Jan 2011 (11 months)
    - Managed a team of 12 or more offsite Community Representatives; Assisted with content updates for the Star Wars™: The Old Republic™ website; Worked closely with the Producers to coordinate beta testing and keeping the testers up to date.
    - Coordinated with the Marketing and Legal teams for any outgoing messaging; handled escalation support e-mails and dealing with user issues in a timely fashion.
    - I brought strong leadership and a clear vision for the community direction of this massively multiplayer pre-launch project.
  • Bioware
    Community Representative
    Bioware
    Jun 2009 - Apr 2010 (11 months)
    - Reporting to the Community Manager, this position involved forum moderation, e-mail support and community building. I assisted with creating a constructive and safe forum environment for Star Wars™:
    - The Old Republic™. In this position I also took on many initiatives, including a restructuring of the Guild Hall section of the forum, which included maintaining the recruitment lists and specific rules for their needs.
  • E
    Community Coordinator
    Electronic Arts / EA Mythic
    Apr 2007 - Apr 2009 (2 years 1 month)
  • E
    Community Coordinator
    Electronic Arts / EA Mythic
    Apr 2007 - Apr 2009 (2 years 1 month)
  • C
    Community Management
    Apr 2007 - Current (19 years 7 months)
    - Community Manager for titles that included Star Wars: The Old Republic, Dark Age of Camelot, Warhammer Online and others.
    - Tasks included developing social media strategies, forum moderation, localization (English/French), provided feedback to developers and engagement.
  • E
    Community Coordinator
    EA Mythic
    Apr 2006 - Apr 2009 (3 years 1 month)
  • J
    Joanne Laroche
    Sep 2001 - Current (25 years 2 months)
  • e
    Customer Care
    eWork
    Jan 2000 - Jul 2000 (7 months)
  • N
    Accounts Manager
    Nexon
    Jan 2000 - Jan 2001 (1 year 1 month)
  • T
    Customer Support
    The 3DO Company
    Jan 1997 - Jan 1998 (1 year 1 month)
Education verified_user 0% verified
  • TREBAS Institute
    Degree, Audio Engineering
    TREBAS Institute
    Jan 1993 - Jan 1994 (1 year 1 month)
  • Bishop's University
    Arts, Entertainment, and Media Management
    Bishop's University
    Jan 1991 - Jan 1993 (2 years 1 month)
  • C
    DEC, Creative Arts
    CEGEP - Champlain
    Jan 1988 - Jan 1991 (3 years 1 month)