Joanne Dominique Gabriel

Joanne Dominique Gabriel

About

Detail

Operations Manager | Regional Operations Lead | Customer Experience & CS Management | AI & Data Workflow Optimization | B2B & B2C Support | MBA 2020
Philippines
Contact Joanne regarding: 
work
Full-time jobs
Starting at USD1.9k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Woflow
    Operations Manager
    Woflow
    Jan 2022 - Current (4 years 10 months)
    I manage and handle an entire team dedicated to Woflow’s biggest client in Menu transcription. At Woflow, I presently design and implement hiring, learning and development, capacity planning, quality and operational processes, and management initiatives to ensure output targets are met, on time and accurately.
  • TaskUs
    Operations Manager
    TaskUs
    May 2020 - Jan 2022 (1 year 9 months)
    Involved in overseeing and managing the operational aspects of customer service activities related to voice communication channels, such as phone calls for an online delivery platform. This role is crucial in ensuring that customer service operations run smoothly, and efficiently, and meet or exceed customer expectations.
  • TaskUs
    Team Leader
    TaskUs
    Feb 2019 - Apr 2020 (1 year 3 months)
  • Concentrix
    SME and Transition Lead
    Concentrix
    Jan 2018 - Feb 2019 (1 year 2 months)
  • Concentrix
    Team Leader
    Concentrix
    Nov 2014 - Feb 2019 (4 years 4 months)
Education verified_user 0% verified
  • S
    Master of Business Administration - MBA, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
    Saint Louis University PH
    Jan 2017 - Dec 2020 (4 years)
  • S
    Bachelor of Science - BS, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
    Saint Louis University PH
    Jan 2007 - Dec 2012 (6 years)