J
Joanne De La Mota
About
Detail
Santo Domingo, Distrito Nacional, Dominican Republic
Contact Joanne regarding:
work
Full-time jobs
Starting at
USD1.4k/month
Résumé
Jobs
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- SCustomer Support Associate / Retention SpecialistSmart EnergyJan 2018 - Jan 2021 (3 years 1 month)• Provided prompt and professional assistance to customers via phone, resolving inquiries and troubleshooting product or service issues. • Maintained a high level of product knowledge to offer accurate solutions and support tailored to customer needs. • Managed a high volume of customer interactions while ensuring timely and satisfactory resolutions, meeting service level agreements (SLAs). • Results-driven customer retention professional with experience managing customers loyalty and retention strategies • Built strong customer relationship, reduce churn, resolve complex concerns and increased long-term customers loyalty
PHealthcare and Customer Service InterpreterCyraCom International, Inc, Propio, GloboJan 2017 - Current (9 years 7 months)• Provided accurate and culturally appropriate interpretation services between healthcare professionals and Spanish-speaking patients to ensure clear communication. • Provided professional interpretation services through both Over-the-phone interpretation (OPI) and video Remote Interpretation (VRI) platforms • Facilitated understanding of medical terminology, diagnoses, treatments, and discharge instructions between English and Spanish speakers. • Maintained strict confidentiality and adhered to HIPAA regulations when handling sensitive patient information. • Collaborated with medical staff to support patient care during consultations, exams, and procedures Managed relationships, treatments and medications. • Interpreted complex conversatio- CCustomer Service AssociateJan 2016 - Jan 2017 (1 year 1 month)• Built strong relationships with customers by actively listening and providing personalized assistance, leading to repeat business and customer loyalty. • Collaborated with the sales team to achieve monthly sales goals, contributing to overall store performance and revenue growth. • Handled customer escalations professionally, ensuring timely resolution and a positive customer experience.
- Customer Service and Sales AssociateConvergysJan 2014 - Jan 2015 (1 year 1 month)• Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product recommendations tailored to customer needs. • Assisted customers in selecting products and services, increasing sales through upselling and cross-selling techniques. • Processed transactions efficiently, including sales, returns, and exchanges, ensuring accuracy and a smooth checkout experience.
Education
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- EnglishAcademia EuropeaJan 2018 - Nov 2018 (11 months)
- MIntensive Call Center TrainingMescytNov 2015 - Dec 2015 (2 months)
- PHigh School DiplomaPadres y MaestrosJan 2008
- TEnglishThe Boston InstituteDec 200310 basic levels and 3 advanced levels
Awards
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- SLeast Failed Sales / Retention Most ImprovedSmart EnergyDec 2020 - Current (5 years 8 months)