J

Joanne Abarquez

About

Detail

Team Lead|Virtual Assistant
Philippines

Contact Joanne regarding: 
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Full-time jobs

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Virtual Staffing Solutions
    Team Lead
    Virtual Staffing Solutions
    Oct 2025 - Current (7 months)
    Responsible in guiding and honing a team of property management coordinators, ensuring accuracy and timeliness on tasks performed by the team, fulfilling administrative works timely, reinforcing risk management activities at work and compliance, coordinate with clients, brainstorm with peers and internal and external partners for process improvement or innovation.
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    Customer Service Associate Manager
    Wells Fargo Philippines
    Nov 2021 - Sep 2025 (3 years 11 months)
    Responsible in guiding and honing a team of customer service specialists, ensuring positive results in customer experience, efficiency, quality, productivity, and accountability. Also responsible in fulfilling administrative tasks, a hiring manager, reinforce risk management activities and compliance, facilitates meetings, brainstorm with peers, internal and external partners for process improvement or innovation.
  • W
    Team Lead
    Wells Fargo Philippines
    May 2019 - Nov 2022 (3 years 7 months)
    Assisting Associate Manager in managing the team. Responsible for driving team performance, process updates, coaching, monitor behaviors in the workplace, supports risk management activities and compliance and get involve in proactive tasks necessary for organization's wellness.
  • W
    Escalation Banker
    Wells Fargo Philippines
    Oct 2016 - May 2019 (2 years 8 months)
    Responsible in taking escalation calls from customer service representatives, SME, assists less experienced bankers in their process inquiry.
  • W
    Banker Coach
    Wells Fargo Philippines
    May 2016 - Oct 2016 (6 months)
    Took calls for retail banking customers, assists new hires, facilitates pre and post SOJT process discussion, SME.
  • W
    Phone Banker
    Wells Fargo Philippines
    Oct 2014 - May 2016 (1 year 8 months)
    Took calls from retail banking customers.
Education verified_user 0% verified
  • A
    Business and Information Management
    ACLC College Tacloban City
    Jan 2004 - Jan 2006 (2 years 1 month)