J

Joanna Nduwimana

About

Detail

Nairobi, Nairobi County, Kenya

Contact Joanna regarding: 
work
Full-time jobs
Starting at USD900/month

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • O
    Customer Success Manager
    Odoo Kenya
    Sep 2025 - Apr 2026 (8 months)
    • Managed a portfolio of over 300 active accounts, ensuring client engagement, follow-up and satisfaction after signing; full post-sale cycle.
    • Followed up with and reactivated lost clients through proactive multi-channel outreach, turning inactive accounts into long-term relationships.
    • Handled objections and sensitive situations independently, coordinating with internal teams to protect the client relationship.
    • Represented Odoo at business development events: live presentations, a sales pitch adapted to the local market, and converting contacts into signed deals.
    • Rigorous account tracking and reporting in Odoo CRM (account health, next steps, pipeline).
  • O
    Sales Executive
    Odoo Kenya
    Jan 2025 - Sep 2025 (9 months)
    • Sourcing, prospecting and closing new B2B clients: full sales cycle, from cold outreach to signature.
    • Exceeded targets every quarter, reaching up to 400% of quota in the best quarter and 176% in another, through rigorous follow-up and strong client relationships.
    • Delivered product demonstrations and presentations to decision-makers, translating technical features into clear business value; a key element of conversion.
    • Negotiated terms and pricing directly with clients, handling objections to accelerate closing.
  • C
    Operations Manager
    C&J Apartments
    Jan 2019 - Jan 2020 (1 year 1 month)
    • Managed internal operations and client relations (bookings, complaints, special requests), with a high standard for service quality.
  • N
    Brand Ambassador
    Nabira Cosmetics
    Jan 2018 - Jan 2019 (1 year 1 month)
    • Promoted a cosmetics product range on social media, growing the client base (+100 clients) through consistent engagement and targeted communication.
  • World Relief
    Finance Intern
    World Relief
    Sep 2017 - Dec 2017 (4 months)
    • Provided administrative and operational support to the finance team within an international NGO.
Education verified_user 0% verified
  • United States International University Africa
    Bachelor's Degree in International Relations
    United States International University Africa
    Sep 2020 - Jan 2024 (3 years 5 months)