Joanna Maurice Palicte Ayag

I am an Executive Assistant, Appointment Setter, and Virtual Assistant with experience supporting business operations, customer communication, scheduling, and administrative workflows in fast-paced remote environments. With a strong background in customer service and operations support, I specialize in helping businesses stay organized, responsive, and efficient. I have handled high-volume customer interactions, coordinated schedules, managed documentation, and supported daily operations while maintaining professionalism and accuracy. I am experienced in using tools and platforms such as: Slack Kustomer Global-E ClickUp Asana Trello Social Media Platforms CRM & Customer Support Systems Here’s how I help businesses and clients: Manage calendars, emails, and administrative tasks efficiently Handle customer inquiries and escalations professionally Organize workflows, records, and operational processes Support appointment setting and client communication Create and schedule social media content Maintain accurate CRM tracking and documentation Improve response time, organization, and overall client experience In my previous role, I managed 80+ customer interactions daily while maintaining accuracy and efficiency. I was also recognized as Most Productive Agent in both 2024 and 2025 for consistently exceeding performance expectations. I bring reliability, attention to detail, strong communication skills, and a proactive approach to every task I handle. I’m currently open to opportunities in Executive Assistance, Virtual Assistance, Customer Support, and Administrative Operations. Feel free to connect or send me a message. I'd love to support your business growth!