Creative Director & Product Designer
Unow Solutions
Nov 2023 - Jun 2026 (2 years 8 months)
• Led hands-on UX and Product Design across the client portfolio from discovery through implementation; managed a UX team of 3 designers and oversaw delivery across multiple front-end and back-end teams, defined OKRs and KPIs, and facilitated discovery, alignment and co-creation sessions using focus groups, Business Origami, Golden Circle and brainstorming.
• Designed and ran generative and evaluative research across retail, healthcare and media products, combining interviews, observation, surveys, Kano analysis and usability testing with competitive analysis, journey mapping and information architecture; presented findings, metrics and wireframes to guide decisions while balancing user needs, commercial goals and budget.
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