J

Joan Mae

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Doha, Doha Municipality, Qatar
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Résumé

Jobs verified_user 0% verified
  • Presto Phoenix, Inc.
    Voice Agent Supervisor
    Presto Phoenix, Inc.
    Apr 2022 - Nov 2025 (3 years 8 months)
    Managed daily operations and attendance tracking for assigned brand. Coordinated agent scheduling, including shift drops and swaps via WIW. Provided coaching, training, and performance support to voice agents. Trained new agents during live shifts and offered real-time coverage when needed. Acted as the main point of contact for urgent issues and escalated major concerns appropriately. Supported demos and contributed to new brand launch activities.
  • C
    Customer Service Associate
    Cyborg Ops
    Jan 2021 - Apr 2022 (1 year 4 months)
    Leveraged Al-powered tools to place customer food orders, performed accurate data entry and transcription, communicated with team members to resolve issues, and adapted quickly to updates in a fast-paced environment.
  • Remote
    Customer Support Representative / Appointment Setter
    Remote
    Apr 2019 - Jul 2019 (4 months)
    Provided customer support and appointment-setting services across e-commerce and lead-generation environments. Handled real-time chat support via Zendesk, managed Shopify order inquiries, and performed accurate data entry and order tracking. Conducted outbound calls to contact leads, generate qualified appointments, and deliver persuasive sales conversations.
  • A
    Customer Support Representative
    Advanced Solar Solutions
    Aug 2018 - Sep 2018 (2 months)
    Provided customer support and appointment-setting services across e-commerce and lead-generation environments. Handled real-time chat support via Zendesk, managed Shopify order inquiries, and performed accurate data entry and order tracking. Conducted outbound calls to contact leads, generate qualified appointments, and deliver persuasive sales conversations. Consistently met customer commitments while maintaining a high level of service and professionalism.
  • kea
    Customer Service Support
    kea
    Jan 2017 - Jan 2021 (4 years 1 month)
    Handles phone orders, answers customer questions, and processes payments 24/7. It integrates directly with a restaurant's POS system to confirm order details and complete transactions. This helps restaurants capture missed orders, streamline operations, enhance customer service, and increase revenue.
Education verified_user 0% verified
  • S
    Hotel and Restaurant Services
    St. Laurence Institute of Technology
    Jan 2010 - Jan 2011 (1 year 1 month)
    07-B, Mariano Badelles St., Iligan CityLanao Del Norte, Philippines