Joan Kinyua

Most executives don't need another task-taker. They need someone who sees the gap before it becomes a problem, builds the system before things break, and manages the chaos so the work that actually matters can get done.

That's what I do.

I'm Joan ; an Executive Assistant, Operations Specialist, and Digital Marketer with 5+ years of experience working behind the scenes to make businesses run better, faster, and smarter.

Here's what that looks like in practice:

At an internet service provider in Kenya, I built a CRM from the ground up, designed a digital marketing strategy, and trained the customer care team on new systems.

The result?

Customer retention went up 40%, new customer acquisition jumped 65%, and the director reclaimed 25 hours a week because approvals were no longer bottlenecks, and every repeatable process had a system behind it.

That's the kind of operator I am. I don't just manage your calendar. I redesign how your business breathes.

What I bring to the table:
→ Executive & calendar management that protects your focus
→ CRM setup, management & digital marketing strategy
→ Operations systems that run without you watching them
→ Customer care training & process documentation
→ Fast, clear communication across teams and time zones

I thrive in fast-moving environments where no two days look the same, and I have a quiet talent for turning overwhelm into order.

Currently open to remote Executive Assistant, Operations, or Digital Marketing roles with founders, executives, or growing teams who need a reliable right hand.

📩 Let's connect: joanwangari219@gmail.com