Joan Bernet Biscochea
About
Detail
Operations Manager- Team Leader - Project manager
Bogotá, Bogota, Colombia
Contact Joan regarding:
groups
Networking
Résumé
Jobs
verified_user
0% verified
- BOperations Manager public Remote experienceBrokerkitNov 2023 - Current (2 years 6 months)Recruiting: Screening candidates, coordinating interviews for qualified candidates, and overseeing the onboarding of new hires. Optimized project life cycle phases by documenting and automating processes with several softwares/AIs HR: Handle compliance activities and initiatives that improve employee satisfaction, engagement, and retention. Finance: Assist with monthly/annual financial reporting. Payroll management Directed global expansion strategies, encompassing operations, product development, and market expansion, specifically from the US market to the Canadian market. Managed end-to-end project lifecycles, from opportunity identification to cross-functional implementation. Preferred tool: ClickUp Leveraged data analysis to generate ac
- BTeam Lead Talent Sourcing & HRBlue Lynx Employment BVJan 2022 - Nov 2023 (1 year 11 months)• Led and mentored Talent Sourcers in Colombia, while handling the full recruitment cycle as one of the recruiters from Colombia, successfully hiring not only for In-house roles but also for our clients in Europe. • Manage day to day operations and local HR duties like sick leaves, payroll, permissions, and team building activities. • Ensure compliance with local regulations and organizational culture. • Manage the workload and priorities of the Talent Sourcing team and communicate with other departments. • Support training and education of the Talent Sourcing team. • Collaborate with management and other leads to plan work schedules. • Develop and implement talent acquisition projects using sourcing expertise and management skills.
- OQuality Assurance AnalystOutplex • RemoteFeb 2021 - Jan 2022 (1 year)• In charge of verifying compliance with the quality standards established by the client on a monthly basis. • Analysis of KPIs and preparation of results reports. related to the position • Run weekly calibrations with the client to review updates and procedures.
Sales Team LeadContact Point 360Oct 2019 - Jan 2021 (1 year 4 months)• Direct supervision of the personnel assigned to the sales department, after being part of the recruitment process along with the HR team. • Compliance with the KPIs established by the client. • Design and implementation of action plans and strategies for the fulfillment of the established goals related to our Sales line Product: electrical services.- Sales & CSR - Backup POCConcentrixOct 2018 - Sep 2019 (1 year)• Bilingual Agent in charge of selling the product (Security cameras) or providing assistance with situations related to new/refurbished units/shipping and tracking numbers. • POC role: Update developing reports and follow up on escalations directly for the client, team leaders, and operations manager. • Audit every sale made by other agents on a daily basis. Support the rest of the agents on escalations.
Education
verified_user
0% verified
- CBachelor of EducationCentral University of VenezuelaDec 2013 - Mar 2018 (4 years 4 months)
- CBachelor of ArtsCentral University of VenezuelaOct 2007 - Mar 2013 (5 years 6 months)