Customer Support Specialist with international experience in tourism and customer operations, supporting global customers and delivering high-touch customer experience across the customer lifecycle🚵🏻♀️
Skilled in resolving customer queries, managing escalations, and proactively learning technical concepts to ensure customers feel supported and acknowledged🧘🏻♀️
I collaborate cross-functionally with internal teams to support early engagement, surface potential risks, and ensure smooth handoffs across onboarding, support, and ongoing customer journeys🛄
My background includes high-touch customer service, operational coordination, and Customer Success training focused on onboarding and customer lifecycle management🚀
When I’m not working, I recharge by hiking in nature, exploring Chinese culture, learning Mandarin, and letting Rosalía’s music set the mood🪭
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joanamoreira.pro@outlook.com
