Operations Analyst
Securitas Security Services, Inc. Eli Lilly
Jan 2019 - Dec 2020 (2 years)
Applied advanced data analysis techniques and visualization tools to provide 5 insightful reports, playing a pivotal role in incident response efforts. Coordinated with IT, security, and facility management teams to guarantee the continuous functioning of the ITrack System; contributed to a 20% improvement in incident response times over three consecutive months. Reviewed datasets to locate anomalies impacting operational efficiency; eliminated unresolved issues from daily reports, resulting in increased trustworthiness among cross-functional teams relying on this information. Created automated weekly reports that reduced manual compilation time from three hours down to just under one hour each week, allowing more focus on strategic analysi