Manager
Finca Hotel Xplendor
Feb 2019 - Sep 2020 (1 year 8 months)
• Plan, organize and coordinate the entire operation of the hotel (including customer services, staff management and hotel management).
• Direct, supervise, train, and hire new staff members.
• Monitor and track staff performance to ensure efficiency and compliance with policies and procedures.
• Check quality to ensure expected standards in customer services, decoration, domestic service, food, banquets, etc. Develop and promote marketing strategies. Manage and coordinate accounting, budgets, and statistical calculations, calculate operating figures, set room rates and strive to achieve profit targets.
• Monitor maintenance, inventories and furniture, deal with contractors and suppliers, and ensure effective s