JHOSELYN LORENA RIOS ROQUE

B

Content Manager

Berelvant

Aug 2023 - Current (2 years 2 months)

- Collaborated seamlessly with cross-functional teams to coordinate content initiatives - Developed and executed comprehensive social media content strategies, emphasizing short-form content for various platforms. - Curated compelling product-related content to drive audience engagement and maximize brand exposure - Oversaw campaign and daily content execution, ensuring impactful social media presence - Worked closely with project managers to complete client projects on schedule.

B

Community Manager

Berelvant

May 2023 - Aug 2023 (4 months)

- Developed and executed content strategies aligned with client brand objectives. - Monitored and assessed social media performance metrics, proactively recommending improvements. - Stayed current with emerging social media platforms and tools, proposing innovative approaches for maximizing online impact. - Diligently managed and promptly responded to comments, messages, and inquiries across all social media platforms.

A

Community Manager

ANYERO PER

Feb 2022 - Oct 2022 (9 months)

- Managed brand positioning on Facebook & TikTok. - Provided expert customer service and resolved inquiries and concerns across digital channels. - Planned and executed a comprehensive monthly content calendar across the brand's social media platforms. - Achieved virality with 2 TikTok videos, resulting in the highest monthly sales through social media. - Attracted over 1000 TikTok followers within a week. - Designed promotional graphic collateral for the brand. - Maintained a dynamic social media presence through immediate content updates, including stories. - Contributed to crafting internal and external communication materials and generating proposals for sales, post-sales, and administrative teams.

A

Marketing Intern

Aeropostcom

Jun 2021 - Jan 2022 (8 months)

- Telemarketing team leader - Improved lead-to-customer conversion rates by an impressive 10%. - Provided vital support to local commercial strategies. - Conducted comprehensive analysis and documentation of internal corporate processes. - Optimized digital and direct customer communication messaging. - Devised and executed customer education and retention strategies. - Distinguished the Instagram account as the second-highest in engagement across the global Aeropost.com network.

R

Co-Founder

Revbelndonos Podcast

Jun 2021 - Feb 2023 (1 year 9 months)

Digital space that encourages questioning and contributes to awakening consciousness. - Established and developed a brand from inception - Conceptualized and crafted compelling and relevant content - Delivered engaging and impactful audio narratives - Strategically organized and managed episode planning and scheduling - Skillfully conducted interviews, fostering engaging conversations. - Proficient in crafting written content, including transcriptions and show notes - Oversaw hosting and distribution across podcast platforms.

A

Commercial Intern

Athena Corredores de Seguros

Feb 2021 - Apr 2021 (3 months)

- Compiled a portfolio of prospective insurance clients. - Developed strategic plans to expand market coverage. - Crafted an impactful sales pitch for legal insurance advisory services. - Contributed to policy formulation and internal process enhancement efforts. - Assisted in the seamless issuance of insurance policies.

C

Lead Cashier

Copper Mountain Resort

Dec 2019 - Mar 2020 (4 months)

- Provided direct support to the restaurant manager and assistant manager. - Effectively trained and supervised a team of 4 cashiers in daily cash handling procedures. - Accounted for daily cash closures exceeding $10,000 and maintained meticulous daily cash closure reports. - Fostered positive relationships with a diverse clientele. - Skillfully processed payments for over 150 daily orders.

Financial Representative

Interbank

May 2015 - Apr 2016 (1 year)

- Delivered comprehensive customer support for secondary bank channels, including ATMs, applications, and SMS services. - Managed cash transactions with precision. - Actively marketed a range of banking products, including credit cards, savings accounts, and cash loans.

JHOSELYN LORENA RIOS ROQUE

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