User support agent
Kzemos Technologies Sl - Fever
Apr 2021 - Nov 2021 (8 months)
Customer service via email, calls, and chats, resolving issues and managing incoming contacts, keeping records through Zendesk and creating tickets using Jira. Ability to provide accurate and comprehensive information using appropriate methods and tools. Skill in handling customer complaints from different geographical locations (Spain, UK, USA, Canada, Mexico, Singapore, Australia, and New Zealand), presenting solutions and alternatives within established deadlines, with follow-up to provide resolution. I trained the Customer Support team to optimize call time and resolve customer doubts efficiently, resulting in better response time and waiting rate.