J

Juan Mancipe Rivas

About

Detail

Periodista, Content Manager, Community Manager and Traveler
Valencia, Valencian Community, Spain

Contact Juan regarding: 
Flexible work
Starting at USD10/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • V
    Academic student advisor
    Villaviciosa de
    Nov 2021 - Current (4 years 7 months)
    Actions as a point of contact between the student and the university, providing information and support in all areas related to the educational process, using Salesforce as a registration tool for each contact. Develops action plans to promote student retention, identifying areas for improvement and proposing strategies that foster their academic success and retention in the institution. Contributes to the continuous development of the educational project by participating in the design of improvement plans, and providing ideas and suggestions to optimize the quality of the curriculum and the student experience. One of the organization's achievements was to create a manual to learn which countries recognize their titles and how they can homo
  • K
    User support agent
    Kzemos Technologies Sl - Fever
    Apr 2021 - Nov 2021 (8 months)
    Customer service via email, calls, and chats, resolving issues and managing incoming contacts, keeping records through Zendesk and creating tickets using Jira. Ability to provide accurate and comprehensive information using appropriate methods and tools. Skill in handling customer complaints from different geographical locations (Spain, UK, USA, Canada, Mexico, Singapore, Australia, and New Zealand), presenting solutions and alternatives within established deadlines, with follow-up to provide resolution. I trained the Customer Support team to optimize call time and resolve customer doubts efficiently, resulting in better response time and waiting rate.
Education verified_user 0% verified
  • U
    Bootcamp in Digital Marketing
    Universidad Europea de Madrid
    Oct 2022 - Feb 2023 (5 months)
  • Universidad Bicentenaria de Aragua
    Journalist Degree
    Universidad Bicentenaria de Aragua
  • G
    Zendesk Training for Customer
    Genesys Social