Jkney Flores Nebs Client Success Supervisor | 8+ Years in Team Leadership,

Healthcare Client Support

NeoWork

Nov 2024 - May 2026 (1 year 7 months)

• Address client inquiries, complaints, or requests with patience and efficiency. • Verify client identity and ensure client satisfaction. • Prepare and submit daily reports to ensure proper endorsement of healthcare facility records. • Manage urgent or sensitive customer concerns with professionalism and care. • Achieve individual and team performance targets across core metrics.

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Client Relations Specialist

Private ClientCustomer Assistant

Jul 2024 - Nov 2024 (5 months)

• Handle email correspondence and other forms of communication on behalf of the client. • Prepare reports, presentations, and other professional documents as needed. • Verify client/customer identity to maintain confidentiality and security. • Conduct online research and compile relevant information for decision-making. • Maintain confidentiality and handle sensitive information with discretion. • Applied professional management skills to oversee complex client accounts, effectively prioritizing competing requests and coordinating with internal teams to resolve escalations promptly. • Demonstrated strong operational management by optimizing workflows and managing time-sensitive tasks, ensuring high-quality service delivery and consistent cu

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Section Supervisor

Cebu South General Hospital, Inc.

Dec 2018 - Jul 2024 (5 years 8 months)

• Supervise daily operations, ensure the team meets performance targets, and maintain high service standards. • Build and maintain positive relationships with key clients, ensuring their needs are met and issues are resolved promptly. • Take responsibility for resolving complex client complaints and issues, ensuring timely and effective solutions. • Manage workflows, schedules, and resource allocation within the section. • Evaluate team performance through regular assessments to drive continuous improvement. • Generate regular performance reports on client service metrics, identifying trends and opportunities for improvement.

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Sk-Chairwoman

Local Government, City of Naga, Cebu

Jul 2018 - Nov 2023 (5 years 5 months)

• Prepare and submit financial reports to the barangay council and relevant agencies. • Propose and support ordinances or resolutions that benefit the youth. • Plan and execute events like youth festivals, sports leagues, environmental drives, and cultural programs. • Organize leadership and skills training sessions for the youth. • Advocate for the interests and concerns of the youth in decision-making processes.

Jkney Flores Nebs

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