JINA LAUREAN

JINA LAUREAN

About

Detail

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Baguio, Cordillera Administrative Region, Philippines

Contact JINA regarding: 
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Full-time jobs
Starting at USD650/month
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Timeline


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Job
school
Education

Résumé


Jobs verified_user 0% verified
  • R
    Resident Services Coordinator
    RENU Property Management
    Oct 2021 - May 2026 (4 years 8 months)
    • Assisted customers via phone, email, and chat with account inquiries and service-related concerns.
    • Resolved customer issues efficiently while maintaining a professional and positive attitude.
    • Accurately documented customer interactions and updated account information.
    • Met quality, productivity, and customer satisfaction goals in a fast-paced environment.
    • Worked collaboratively with team members to provide excellent customer service.
  • R
    Resident Services Associate
    RENU Property Management
    Oct 2021 - May 2026 (4 years 8 months)
    • Assisted prospective tenants in finding available rental properties based on their preferences and needs.
    • Verified property availability for self-guided tours and provided application links and leasing information.
    • Responded to tenant inquiries regarding account balances, lease agreements, payments, and general concerns.
    • Coordinated maintenance requests and followed up with the maintenance team to ensure timely resolution.
    • Explained lease policies, including late fees and payment responsibilities, to residents professionally and clearly.
    • Coordinated tenant concerns with the collections department and other internal teams.
    • Delivered customer support through phone, email, and chat while maintaining
  • ThoughtFocus
    Process Associate
    ThoughtFocus
    Sep 2020 - Oct 2021 (1 year 2 months)
    • Assisted customers with credit report concerns related to mortgage application processes.
    • Reviewed and processed customer information accurately and efficiently.
    • Provided professional customer support while maintaining confidentiality and attention to detail.
  • L
    Barista
    Lemon and Olives
    May 2016 - Aug 2020 (4 years 4 months)
    • Delivered excellent customer service in a fast-paced environment.
    • Handled customer orders, cash transactions, and daily operations efficiently.
  • T
    Barista
    The Coffee Bean & Tea Leaf
    Dec 2014 - Jan 2016 (1 year 2 months)
    • Assisted customers with orders and maintained high-quality service standards.
    • Worked collaboratively with team members to ensure smooth store operations.
Education verified_user 0% verified
  • University Of The Cordilleras
    Bachelor of Science in Hospitality Management
    University Of The Cordilleras
    Jan 2011 - Jan 2014 (3 years 1 month)