Tech Support - Customer Satisfaction Manager public Remote experience
Remote Reps
May 2021 - Aug 2023 (2 years 4 months)
• Delivered timely, accurate troubleshooting support for both software and hardware issues.
• Resolved complex technical problems, consistently achieving high customer satisfaction.
• Processed orders for faulty hardware under warranty, ensuring customers received prompt replacements and minimizing downtime, which contributed to overall customer satisfaction and support efficiency. Additionally, utilized typing skills to document customer issue reports and create step-by-step guides for resolving IT-related concerns, enhancing the support process, and providing valuable resources for both customers and team members.
• Collect and analyze customer feedback through surveys, reviews, and direct communication to identify area
