Jimmy Mogino Madridijo

V.A. | AppointmentSetter

WorkStaff360

Jul 2024 - Dec 2024 (6 months)

As an Executive Assistant for Lonestar Logistics LLC, I was responsible for appointment setting, managing schedules, and ensuring efficient communication between clients and the team. My role involved reporting collected data from prospective customers, which enhanced our understanding of client needs and improved our outreach strategies. Additionally, I contributed to marketing efforts by positioning our product and its value to the targeted market, ensuring that our messaging resonated with potential clients and supported our overall business objectives.

CustomerServiceAgent

ResolvedCX

Oct 2023 - Mar 2024 (6 months)

Phone and Email Support for a Healthcare Company and for Skylight Frame

CustomerService Executive

AVAS Flowers

Apr 2022 - May 2023 (1 year 2 months)

Promoted to CS Executive Took managerial calls, inbound and outbound, for escalated concerns

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AppointmentSetter

Mariposa Call Center

Oct 2021 - Apr 2022 (7 months)

As an Appointment Setter for Moving Companies in the US, I was responsible for effectively scheduling appointments and managing customer interactions to ensure a seamless experience. I actively listened to customers' concerns and objections, which allowed me to tailor my approach and improve overall customer satisfaction. Additionally, I utilized data reporting skills to document customer feedback and objections, which informed our strategies for addressing these issues and enhanced our appointment-setting process.

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QualityAssuranceAnalyst

Conectys, Inc.

Jun 2016 - Dec 2020 (4 years 7 months)

As a Quality Assurance Analyst for over 3 years, I have been responsible for ensuring the quality and functionality of products through rigorous testing and analysis. Additionally, I served as a Product Trainer, equipping team members with the knowledge and skills necessary to effectively utilize our products. I utilized CRM (Customer Relationship Management) systems to verify transactions and implement necessary corrections when resolutions were processed incorrectly, ensuring accuracy and enhancing overall customer satisfaction.

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Billing Specialist

IBEX Global Solutions

Jan 2014 - Nov 2014 (11 months)

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Salesand CSTeam Manager

IQOR,

Sep 2009 - Sep 2013 (4 years 1 month)

Handled Sales and CS teams

Jimmy Mogino Madridijo

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