J

Jimmy Lucido

About

Detail

BPO leader for 15 years
Nagcarlan, Calabarzon, Philippines

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • T
    TALENT EXPERT IVERTERE
    Jun 2021 - Nov 2023 (2 years 6 months)
    Responsible in managing Internal Communications within ITS group. Assigned to manage Employee Engagement Coordinates with different shareholders for any events Conducts Onboarding and Offboarding Sessions for team members Implemented policies that improved Employee Experience Manages Training Materials for IT Engineers within the ITS group
  • S
    Social Media Manager
    Mar 2020 - Jun 2021 (1 year 4 months)
    Offers Social Media Management to small and medium restaurants in Laguna Create and improve Social Media Presence for Local Food Businesses thru different social media platforms: FACEBOOK, INSTAGRAM and TWEETER Collaborates with the owners on how to improve social media enagements
  • A
    Site Manager
    AICOM SOLUTIONS
    Apr 2018 - Jul 2020 (2 years 4 months)
    Lead Social Media Marketing, Influencer Marketing and Customer Support Teams In charge of overseeing multiple projects simultaneously Liaises with clients for creative and operational requests Manages overall Site Logistics such as Recruitment, Human Resources, Training and Operations Builds Relationships with clients and maintains strong partnership
  • S
    Account Training Manager
    Spi-Crm
    Jul 2017 - Feb 2018 (8 months)
    Supported outbound sales account under the telecommunications vertical Managed ramp for New Hire and Continuous Education Training Managed trainer development thru coaching and mentoring Conducted training needs analysis to identify the needs of the program and implement new training approach that will target these gaps Developed and cultivated partnership with client TRAINING PROFESSIONALWORKEXPERIENCE
  • O
    Training Specialist
    Omniglobe International India Pvt Ltd
    Feb 2015 - Jul 2017 (2 years 6 months)
    Universal Trainer that handled Near-Hire, Foundations, Product Specifics Training and Leadership Training Dedicated Trainer for SAMI Training *Sales Tactics of AT&T Managed Curriculum and Module Development for all training programs Created processes for all training programs
  • O
    Training Consultant
    OERIDIAN SOLUTIONS
    Mar 2013 - Jul 2017 (4 years 5 months)
    Conducted Near-Hire Training for multiple BPO Companies In charge of Performance Reports that is being sent to CCAP Created curriculum and modules for the center approved by CCAP
  • O
    Training Delivery Manager
    OIC CONVERGYS PHILS.
    Oct 2010 - Dec 2012 (2 years 3 months)
    Managed the overall logistics of Training both Communications and Product Specifics Training for 5 LOBs under one vertical Complete daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner Monitor student progress for the duration of training, providing coaching and developmental feedback. Provide input on new hire readiness Facilitate transition of students from training to work environment, ensuring competency levels are sufficient. Liaise with clients and builds strong partnership Managed Trainer Development
  • C
    Associate Trainer
    CONVERGYS INC PHILS
    Oct 2008 - Oct 2010 (2 years 1 month)
    Conducted both New Hire Communications Training and Products Specifics Training Conducted Up Training and Cross Training for a Financial Account Developed and Improved Curriculum and Module based on Training Needs Created Processes for the program Managed daily, weekly and monthly reporting to stakeholders
  • C
    TeamAssociate
    CONVERGYS INC PHILS
    Jan 2005 - Oct 2008 (3 years 10 months)
    Acted as Coach for incoming agents. Conducted Coaching and Feedback Conducted Huddles Answer Inquiries of Customers
  • p
    Sales Agent/Sales Verifier
    philsin
    Feb 2004 - Aug 2005 (1 year 7 months)
    TELEPERFORMANCE PHILS. FEB 2004 TO AUG 2005 Worked Closely with Quality Assurance and validates sales for the site Outbound agent for local credit card account
  • G
    Customer Care Specialist
    Globalstride Corporation
    Jan 2004 - Aug 2005 (1 year 8 months)
    Sales Agent for Publishing Account Sales Agent for UK Telephony Service
  • F
    FREELANCE
    Offers Training Certification for Leadership Roles to small and medium BPO companies in Laguna Conducts end-to-end training like: Leadership, Soft-skills, and Communications Training to BPO Companies Conducts Near-Hire Training to BPO Companies Creates Modules and Curricula to BPO companies