J

Jimmy Lertchrushan

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New South Wales, Australia
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Résumé

Jobs verified_user 0% verified
  • M
    Engineering Support Specialist
    Meta through Crystal Equation
    Nov 2023 - Jul 2024 (9 months)
    • Managed tier 1 and 2 engineering support for critical Data pipelines run on Sapphire, Spark, and Presto large-scale SQL query engines. • Worked with Meta Data Engineers and Software Engineers to ensure product/service improvements for Spark/Presto queries. • Cultivated strong customer success and satisfaction through Jira, chat, email, video/phone call. I excelled maintaining a 4.7/5 Customer Satisfaction Score and over 80 percent ticket resolution in H1 2024. • Problem solved technical problems raised from clients by identifying root causes in Java/Python/JavaScript source code and system error logs. • Became subject matter expert in Meta's large SQL query engines through onboarding other support specialists and engineers as part of
  • accesso
    Production Support Engineer
    accesso
    Feb 2022 - Oct 2023 (1 year 9 months)
    • Provided backend support for ticketing ecommerce stores, venue queuing, and POS software servicing theme parks and ski resorts through Jira Production Help Desk. • Investigated technical problems raised from clients by identifying root causes in Java/Python/JavaScript source code and system error logs. • Increased throughput of my team's payment method setups for online stores. • Manipulated MySQL databases and gained experience with highly complex relational databases. • Took primary backend ownership of on-call support for APAC time zone using Opsgenie. • Monitored systems to detect issues using Datadog and Coralogix monitoring tools. • Collaborated closely with Customer Success and Engineering teams to deliver service setups and
  • S
    Frontend Developer and Issue Support
    Searten
    Aug 2021 - Feb 2022 (7 months)
    • Created prototype for research marketplace platform to connect researchers to grantors and other researchers. • Frontend development with Python, React.js, HTML, CSS, and JavaScript. • Created and maintained use of PostgreSQL databases for critical user data and business feeds. • Ownership of Jira service helpdesk for tier 1 issue resolution/handling. Effective communication with team members and clients.
Education verified_user 0% verified
  • University of Sydney
    BACHELORS OF COMPUTING
    University of Sydney
    Jul 2018 - Dec 2021 (3 years 6 months)