J
Jimett Pope
About
Detail
North Carolina, United States
Résumé
Jobs
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Customer Service RepresentativeFirst Citizens BankMay 2022 - Oct 2025 (3 years 6 months)As a Customer Service Representative, I assisted customers with a variety of account inquiries, including transfers, online banking issues, and fraud disputes, ensuring a high level of customer satisfaction. I effectively managed a steady incoming call volume while meticulously documenting case notes to maintain accurate records. My problem-solving skills were essential in providing timely resolutions and follow-up to customer issues. Additionally, my experience in remote work allowed me to adapt quickly to virtual communication tools, enhancing my ability to assist customers efficiently from any location.- Customer Service RepresentativeConduentSep 2021 - Apr 2022 (8 months)Provide phone support for healthcare and retirement benefits. Navigate multiple systems and resolve account issues.
- SExecutive Assistant / Office Manager / HRScott's TransportationMar 2018 - Jun 2019 (1 year 4 months)Managed payroll, employee files, scheduling, reservations, and CEO support.
- BCustomer Service RepresentativeBCBSPalmetto GBANov 2017 - Mar 2018 (5 months)
- BOffice Manager / HRBuySmart, LLCJun 2012 - Oct 2017 (5 years 5 months)
- LFront Desk ReceptionistLexington Richland CenterAug 2011 - Jun 2012 (11 months)
- NFront Desk ReceptionistNetwork FundingJan 2011 - Jul 2011 (7 months)
Education
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- Associate Degree Business ManagementMidlands Technical CollegeJan 2008