María Fernanda Jimeno Padilla Administradora de Empresas

Key Account Manager

Gostudent

Dec 2021 - Nov 2022 (1 year)

Coordinate, plan and control commercial activities and customer experience Ensure excellent levels of service to internal and external customers achieving excellent satisfaction results Manage the administrative and contractual activities associated to the service Ensure the customer experience stages to optimize results and resources Develop strategies in conjunction with other areas to optimize results contributing to established goals Perform periodic competitor analysis and review rates, marketing and promotion to ensure that the company's name is leading in the marketplace Ensure proper reporting, monitoring and tracking of the achievement of daily and monthly KPI's Perform periodic competitor analysis and review rates, marketing, and

Business Developer

Build Up

Nov 2020 - Sep 2021 (11 months)

Coordinate, plan and control commercial activities and customer experience during project execution Organize and manage contractual documentation, invoicing and client portfolio collection Elaborate in team customer experience map, criteria and action plans to guarantee adequate service Plan and coordinate with the marketing and networking team, the strategies used for the commercial and marketing area Ensuring the accuracy and precision of the information provided by customers Profiling and negotiation with the client to close sales Acquisition and negotiation of products and services with the company's suppliers Management of requirements, needs and / or requests from customers Reporting, control and follow-up and updating of CRM and data

S

Commercial and Administrative Analyst

Soluciones Estratégicas del Caribe S.A.S.

Mar 2019 - Aug 2020 (1 year 6 months)

- Atención a proveedores, clientes, interesados Asistencia en los procesos de reclutamiento y seleccion Asistencia en procesos de formación y capacitación Bring new customers Ensuring the accuracy and correctness of information provided by customers Organize and manage contractual documentation, billing and collection of client receivables Managing documentation control process and updating information systems Timely and efficient resolution of client requests Management of the commercial area and the respective information management tools of the existing accounts Manage initiatives focused on administrative, commercial and customer experience areas Recruitment and selection process of new talents who would develop the creation of new area

Commercial Administrative Support

Chevron Corporation

Jul 2018 - Dec 2018 (6 months)

Coordinate administrative support to ensure proper maintenance of confidentiality agreements and contract and agreement records Direct contact with clients and stakeholders Logistical management of events Generate efficiency in Document Management processes in the organization and control of files and classified information Analysis and study of regulations applied to the production and commercialization of Natural Gas in order to optimize internal processes Ensure compliance with legal and regulatory obligations of the relevant legislation for the company's activities according to established processes Control of expense accounts of the commercial team from the verification and legalization of these accounts

C

Human Resources-University Intern

Chevron Corporation, Chevron Petroleum Company

Jun 2017 - Jan 2018 (8 months)

Recruiting talent for the company Administrative assistance to ensure proper record keeping of confidentiality agreements and contracts and agreements Employee training on Data Privacy processes Contact and relationship with suppliers and stakeholders Assistance and survey of administrative and logistical processes in the area Liaison with public and private universities to develop partnerships.

María Fernanda Jimeno Padilla

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María Fernanda Jimeno Padilla