J

Jimena Castillo Beltran

About

Detail

Buenos Aires, Argentina

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Happy Mammoth
    Customer Support Specialist.
    Happy Mammoth
    Jan 2023 - Apr 2025 (2 years 4 months)
    Responding to live chat and email inquiries from customers. Assisting with product inquiries and providing support for order follow-ups. Managing order logistics, including cancellations and refunds. Investigating and resolving cases of lost orders, coordinating with warehouses for follow-up. Reviewing and analyzing cases of clients on the blacklist, addressing each case individually. Updating customer order information to ensure accuracy and efficiency. Platforms used: Shopify, Zowie.
  • Tecotex
    Textile Designer.
    Tecotex
    Jun 2021 - Jan 2023 (1 year 8 months)
    Print design, drawing and coloring. Following up production and post production process. Point of contact for overaseas suppliers. Trend research and collection assembly.
  • C
    Textile Designer.
    Cladd
    Aug 2020 - Jun 2021 (11 months)
    In charge of colouring prints and following up production and post production process.
  • I
    Textile Designer.
    Impacto Textil - Universo Textil
    Jan 2019 - Aug 2020 (1 year 8 months)
    In charge of the fabric swatches department. Team supervisor. I was responsible for designing and executing catalogs, quality and samples stock control, trend research, putting together the collection and creating content for social platforms. I was the point of contact for suppliers and dealers.
  • P
    Bilingual Call Center Agent.
    Ph Center
    Jun 2015 - Jan 2019 (3 years 8 months)
    In charge of creating and following up orders, customer service, customer retention and sales.
  • T
    Textile Designer.
    Mar 2011 - Dec 2018 (7 years 10 months)
Education verified_user 0% verified
  • N
    High School Diploma.
    NACIONAL 17
    Mar 2005 - Nov 2009 (4 years 9 months)