Jim Antolin

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Sales Representative

Homeaglow.com

Oct 2024 - May 2025 (8 months)

• Conduct sales call to warm leads and closing the sale • Setting and booking appointment to clients • Proper setting of expectations to ensure smooth appointments and avoid cancellation

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Purchasing Manager

Wheelzy.com

Sep 2023 - Mar 2024 (7 months)

• Provide offers to vehicle owners for purchase and negotiate • Make follow-ups and updates • Ensuring the vehicle is free from any kind of issues before scheduling • Secure the schedule and follow up confirmation with dispatch for the pick-up vehicles • Communicate with the seller through calls, email, and SMS

ClientRelationsSpecialist(Admin)

Cyberbacker

Mar 2023 - Jun 2023 (4 months)

• Assist with a client complaint • Serves as a middleman between theclient and the assistant • Conducts investigation and insights for account issues • Check with the performance review ofthe clients' assistant • Attend meetings with account owners

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SeniorAdvisorI

CONCENTRIXINC

Nov 2018 - Mar 2023 (4 years 5 months)

• Help the team in helping hit targets • Help with agent coaching for minor markdowns • Performs chat, email, and phone support to customers • Performs supervisory tasks abase • Assigned as well as Quality Assurance Specialist

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CSR, TSR & SME@

IBEXGLOBAL SOLUTIONS PHILS. INC

Oct 2015 - Oct 2018 (3 years 1 month)

• Handles production support and for new hires • Working hand-in-hand during the training period with the training department (for new hires) • Knowledgeable and expertoftheaccount • Conducts huddleand daily monitoring of agents' score statistics • Provides assistance and escalation calls • trategizing daily performance of agent • Performs overall customer service tasks that include sales order process, billings, and customer complaints • Performs overall technical assistance in troubleshooting for fiber services such as home phone (VOIP), TV, and internet service. • Set up technical appointments for customers' issues that cannot be fixed over the phones DATA • Correction of overcharge accounts • Process refunds for overcharged a

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Program Supervisor

Acsentria Inc.

Jan 2012 - Oct 2015 (3 years 10 months)

• Conducted daily/monthly sales inventory • Performed daily/monthly monitoring report • Executed coaching and training to improve agent's performance • Monitored timekeeping and attendance reports • Provide aclear and thorough action plan to achieve targets • Applies strategic management to hit daily quotas and scorecard • Managed and supervised team performances, ensuring that everyduty,jobs, and role are executed properly and tasks are completely fulfilled.

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