Jignesh Vaghela

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Remote Operations HR Admin & Customer Support Executive

KM Online Pvt Ltd

Sep 2024 - Oct 2025 (1 year 2 months)

• Operational Oversight: Managed daily back-office administrative functions for a UK-based firm, ensuring 100% compliance with international documentation standards. • Process Improvement: Streamlined the HR data entry process, reducing reporting errors and improving turnaround time for employee records. • Client Relations: Managed high-volume customer inquiries via digital channels, achieving high satisfaction ratings through professional problem-solving.
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Duty Manager

NY Cinemas

May 2024 - Sep 2024 (5 months)

• Facility Management: Directed full-scale cinema operations during assigned shifts, overseeing ticketing, concessions, and auditorium maintenance. • Team Supervision: Mentored and supervised a diverse floor team, ensuring strict adherence to safety protocols and hospitality standards.
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Department Manager / Assistant Department Manager (ADM)

Max Retail Division (Landmark Group)

Oct 2018 - May 2024 (5 years 8 months)

• Strategic Leadership: Spearheaded department operations by monitoring Key Performance Indicators (KPIs), focusing on sales growth and shrink reduction. • Inventory & Merchandising: Executed visual merchandising plans to enhance product visibility and managed end-to-end inventory replenishment cycles. • Promotion History: Joined as Senior Cashier (2018); promoted to Head Cashier (2020), ADM (2021), and Department Manager (2023).
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Inventory Operations Srt Officer (Sales Return Transaction)

Dmart (Avenue Supermarts Ltd.)

Sep 2016 - Sep 2018 (2 years 1 month)

• Inventory Integrity: Mastered the SRT workflow, verifying returned merchandise against invoices to prevent revenue leakage. • Quality Assurance: Performed rigorous quality checks on returned goods to ensure inventory accuracy.

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