Jhorman Muñoz

Jhorman Muñoz

About

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Analista de Operaciones y negociador
Medellín, Antioquia, Colombia
Contact Jhorman regarding: 
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Full-time jobs
Starting at USD1.65K/month
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Timeline

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Education

Résumé

Jobs verified_user 40% verified
  • Kaseya
    Renewal contract specialist
    Kaseya
    Jan 2025 - Current (1 year 4 months)
    Experienced in managing contract renewals with a focus on pricing strategy, deal structuring, and operational efficiency. I support sales throughout the renewal cycle, ensure compliance, and drive process improvements. Proficient in revenue operations, data analysis, and dashboard creation to deliver actionable insights and support business decisions.
  • P
    Business Development Manager and marketing verified_user Verified experience
    Preventty - USA Specialty Insurance
    Feb 2023 - Dec 2024 (1 year 11 months)
    Audited land transportation transactions within the U.S. market with various stakeholders in both internal and external processes within the organization. Directly involved in training and onboarding tasks within the Operations, Financial, Compliance, and Sales departments, while providing direct support in B2B and C2B sales operations. Identified and pursued business opportunities through market research, cold calling, networking, and targeted outreach, building a strong client pipeline. Collaborated with internal teams to improve service delivery and ensure high customer satisfaction. Established and maintained relationships by delivering tailored logistics solutions to enhance supply chain efficiency. Conducted market research to antic
  • V
    Key account manager - Tax registrations verified_user Verified experience
    VENSURE HR
    Jan 2022 - Jan 2023 (1 year 1 month)
    I provided and managed the onboarding of American companies to compensation funds such as unemployment insurance and withholding. Additionally, I offered support to ensure compliance with their legal obligations. In our department, we successfully optimized tax processes by up to 20%, resulting in increased client retention.
  • J
    Architect manager
    Jesus Mosquera AC
    Jan 2020 - Dec 2022 (3 years)
    I coordinated various financial processes, maintenance, inventory management, report preparation, and more, leading a small team of 15 employees to ensure smooth and efficient operations. I provided clients with support and customer service in different areas of interest.
  • Uber
    Team lead
    Uber
    Nov 2016 - Dec 2019 (3 years 2 months)
    I worked as team lead for new customer support staff across various departments, supporting app users throughout the LATAM region. My role included evaluating team performance and ensuring high-quality client interactions. Additionally, I led the billing operations in Mexico (SAT), overseeing administrative tasks and generating weekly reports for key departments.
Education verified_user 0% verified
  • Binance
    Binance academy
    Binance
    Jan 2020 - Current (6 years 4 months)
  • U
    Urban Architect
    UC Luis Amigo
    Aug 2017 - Jan 2023 (5 years 6 months)
  • M
    High School
    Mility school JMC