Jhorman Muñoz

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Business and Operations Analyst Verified experience

UTB LOGISTICS

Feb 2023 - Apr 2024 (1 year 3 months)

In the realm of purchasing insurance for the trucking industry in the United States, I led a series of strategic processes involving direct collaboration with commercial teams to provide customized solutions to demanding clients. My role encompassed gathering vital information about client requirements, marketing, and ensuring effective coverage through B2B relationships with the country's top insurers.
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Key account manager - Tax registrations Verified experience

VENSURE HR

Feb 2022 - Jan 2023 (1 year)

I facilitated the connection of US companies with unemployment and withholding social security benefits while guiding them in meeting their legal obligations. Working closely with a dedicated team, we managed to optimize tax department processes by 20%. This approach not only resulted in exceptional client retention but also in a notable improvement in the speed and efficiency of our internal procedures.
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Architect administrator

Jesus Mosquera AC

Jan 2020 - Dec 2022 (3 years)

I managed the company's finances, including budgeting, inventory management, account receivables and payables, and report preparation. I supervised a team of 10 employees and support staff, ensuring smooth and efficient operations. I maintained strong relationships with existing clients, ensuring customer satisfaction and fostering long-term loyalty.
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Analista back office

Uber teleperformance

Nov 2016 - Dec 2019 (3 years 2 months)

Entrené asesores para áreas de soporte al cliente/conductores a toda la comunidad Latam para Uber. Estuve encargado de liderar las facturaciones en México para la (SAT), liberar pagos semanales a conductores y realizar ajustes correspondientes a cobros para clientes, entre otras labores administrativas.

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Jhorman Muñoz

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Jhorman's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.