Jhon Sebastian Cruz

I'm a results-driven professional with a proven track record in client success, e-commerce, and public service. I specialize in driving growth through data-informed insights, seamless client experiences, and operational excellence across fast-paced, remote-first environments. Most recently, I served as a Client Success Coordinator at TechnologyAdvice, partnered with Sales and Delivery team to align client expectations, manage programs via Salesforce, and deliver performance insights using tools like Tableau and Infogram. I also support onboarding, campaign optimization, and cross-functional communication that fosters long-term client relationships. Previously at ThreeColts, I led a team handling Amazon client reimbursements, overseeing QA, metrics tracking, and high-priority accounts. My earlier roles at Pag-IBIG Fund, Mazulana, and DepEd helped sharpen my stakeholder management, communication, and administrative skills across both private and public sectors. With hands-on experience in CRM platforms, digital marketing, project management, administration, and data analysis, I thrive where collaboration meets execution.