Jhonathan Gonzalez

Solutions Manager

Work for Impact

Jan 2025 - Current (1 year 11 months)

Improved internal processes and developed customized hiring
strategies tailored to client needs.

Built and managed lead pipelines through detailed research and
LinkedIn outreach.

Conducted discovery calls with executives to understand their
hiring requirements and business goals.

Reached out to new leads to set up meetings and find potential
business opportunities.

Worked with the team to keep projects on track and running
smoothly.

Maintained strong client relationships by providing regular
follow-ups and delivering effective solutions.

Publishing Assistant

Outdoorsy

Oct 2024 - Jan 2025 (4 months)

Assisted RV owners in improving their listings to increase booking rates and visibility. Provided personalized support and guidance through email, phone, and Zoom meetings to address client needs. Troubleshot and resolved technical issues related to the app and website, ensuring timely follow-up until resolution. Utilized HubSpot to organize tasks, manage follow-ups, and maintain clear communication with clients. Worked with team members on Slack to report bugs, share ideas for improvements, and make the user experience better. Additionally, this role emphasized B2C sales principles, as it was primarily customer service-focused, assisting clients with updating and completing their RV listings, where clear communication and support were esse

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VP Strategic Partnership

Remoto Workforce,

Feb 2024 - Oct 2024 (9 months)

- Built and maintained a strong pipeline by connecting with new prospects via email, text, and LinkedIn to establish outsourcing partnerships.
- Kept partners updated on joint projects, tracked how we were doing against our goals, and maintained clear records to ensure everyone stayed on the same page.
- Worked closely with U.S. and Canadian companies to create outsourcing solutions that fit their needs, utilizing skilled talent from Mexico.
- Negotiated and closed complex deals, driving business growth and partnership success.
- Built strong, lasting relationships with stakeholders to help both clients and employees achieve optimal results. - Leveraged B2C sales strategies by regularly engaging with CEOs, executives

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Follow up Specialist - Real Estate

REMAX-1ST Advantage,

Jun 2023 - Feb 2024 (9 months)

Managed and nurtured a diverse lead database in the New
Jersey area, handling hot, warm, cold, and home evaluation
leads using CRM platforms like Vulcan7 and Sierra Interactive.

Communicated with leads through text, email, and voicemail,
and distributed realtor cards to boost brand awareness and
engagement.

Maintained accurate and up-to-date client records within the
CRM system to ensure organized and efficient lead tracking.

Connected leads directly to real estate agents by transferring
calls live, making sure they got help right away.

Worked directly with agents to set up meetings with potential
sellers and help move the sales process forward.
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Supervisor of Distribution Operations

Nurtureworq

Jan 2022 - Feb 2024 (2 years 2 months)

Helped local real estate agents and lenders by listening to what
clients needed and putting them in touch with the right experts.

Handled incoming and outgoing calls, stayed in touch with leads
for up to five years, and helped clients with credit repair and
getting pre-approved by lenders to reach their goals.

Supervised a team of 25 Inside Sales Agents, updating recruiting
procedures and leading training sessions to improve team skills
and performance.

Monitored and evaluated individual and team progress,
motivated staff, and recommended improvements to sales
strategies to consistently meet and exceed targets.

I.T Help Desk Customer Support

Techmahindra

Oct 2021 - Oct 2022 (1 year 1 month)

Provided Level 1 service desk support for CVS Health
employees, helping with password resets, temporary token
access, and day-to-day technical issues.

Assisted users with both hardware and software concerns,
including BitLocker recovery, application access requests, and
general troubleshooting.

Acted as a specialized agent focused on diagnosing computer
problems and ensuring users could continue their daily tasks without disruption.

Delivered Level 1 support for Whitecap employees, helping with
password setup, self-service portal guidance, and Citrix
Workspace virtual machine access issues.

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Customer Service Analyst

NR FINANCE S.A. DE C.V,

Sep 2018 - Jan 2022 (3 years 5 months)

Assisted customers with updating their accounts, providing
accurate contact and insurance information, and guiding them
through the total loss process with clarity and efficiency.

Handled high volumes of incoming calls, emails, and chats while
multitasking across systems to research and resolve customer
issues promptly.

Generated permission letters, managed lien releases, and
coordinated account documentation to ensure smooth
processing and compliance.

Focused on de-escalating sensitive situations, addressing
concerns with empathy and professionalism to maintain high
levels of customer satisfaction.

Technical Support Representative

Teleperformance

May 2017 - Sep 2018 (1 year 5 months)

Resolved technical issues related to Internet, Phone, and TV
services, ensuring a smooth and reliable customer experience.

Supported sales efforts by assisting customers with purchasing
service packages and Pay-Per-View events, while identifying
opportunities to upsell based on their needs.

Guided users through hardware installations and
troubleshooting steps, delivering clear and easy-to-follow
instructions.

Managed inquiries via phone, email, and chat, providing timely
and effective solutions with a professional, customer-first
attitude.

Jhonathan Gonzalez

About

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Jhonathan Gonzalez

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