Jhonatan

Information Analyst

Compensar

Jun 2017 - Sep 2022 (5 years 4 months)

Experienced Analyst with a solid background in business information management, data integrity, and process optimization, gained at one of Colombia’s leading Cajas de Compensación. Specialized in analyzing and managing social security contributions from companies to ensure proper affiliation and compliance with regulations. Skilled in resolving inconsistencies, optimizing workflows, and generating insights to support organizational goals, with a strong focus on collaboration and efficiency. Managed and resolved data inconsistencies: Conducted comprehensive reviews of contributions and transactions, applying corporate policies to ensure compliance with national regulations and organizational standards. Prepared analytical reports: Designed

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Customer Service Advisor - miplanilla.com (PILA)

PRESENCIA LABORAL S.A.S

Dec 2016 - Jun 2017 (7 months)

Provided customer support and advisory services: Assisted users through the “Contact Us” channel (mailbox) by offering guidance on the use and management of the Miplanilla.com platform, ensuring a positive user experience. Managed system incident reporting: Registered and monitored system-related incidents, ensuring timely resolution and maintaining platform efficiency. Handled user feedback: Filed and processed OYS (Opinions and Suggestions) submitted by users, contributing to service improvement and addressing customer needs effectively. Ensured compliance and efficiency: Maintained accurate records of incidents and feedback while adhering to organizational standards and timelines.

Practicing

ADVERTISING AND PROMOTION OF COLOMBIA SAS

Apr 2016 - Oct 2016 (7 months)

Supported recruitment and selection processes: Conducted resume screening, interview scheduling, and document verification to ensure compliance with hiring standards and current regulations. • Managed social security affiliations: Facilitated onboarding processes, including social security system registrations and document validation, to guarantee seamless employee integration. • Implemented the Occupational Health and Safety Management System (SG-SST): • Designed and implemented key components, such as the legal requirements matrix, hazard identification matrix, schedules, and plans, following the PHVA (Plan-Do-Check-Act) cycle. • Developed inspection formats, evacuation maps, and documentation to enhance workplace safety and complianc

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Contracting Assistant

IAC GESTIÓN ADMINISTRATIVA EN LIQUIDACIÓN OUTSOURCING DE NOMINA Y TALENTO HUMANO

Apr 2015 - Nov 2015 (8 months)

Among my functions performed were the recording of contracts, terminations and other if in the KACTUS system, preparation of contract minutes, terminations and other if, registration of voluntary contributions to AFC, pension and future accounts, social security verification, payroll support, Generation of certifications, Filing inclusion documentation, Verification and validation of entry documents, personnel connection, Customer service. Achievements: During the execution of my work, I designed a base model to better identify occupational risk insurers in the social security return through the identified codes, thus improving their tabulation at the time of settlement.

Customer Service Representative - Nuevo SOI (PILA)

Allus Global BPO Center Colombia

Dec 2014 - Apr 2015 (5 months)

I was working in the back office in the campaign of the information operator -nuevo soi, managing social security liquidation where the advice and management for the liquidation of the social security payroll is carried out, both independent and companies, Generation of all types of news (Stack ), Correction forms, sending payment supports, Solution and management of procedures sent through the contact us option, Advice through the virtual consultant. Achievements: Support the training seed program where I was able to develop knowledge in the new members that was of great help for the campaign, improving quality indices.

Customer Service Advisor - Nuevo SOI (PILA)

Teleperformance Colombia

Oct 2012 - Dec 2014 (2 years 3 months)

Among my duties performed, I was in the campaign of the new operator soi, in which I carried out the generation of social security settlements in an assisted manner and advice through the internet, Generation of all types of news (Stack), Correction forms, sending payment media, Flat file management, Customer service, Solution and management of procedures sent through the contact us option, Advice through the virtual consultant. Achievements: I optimized my quality indices where I was promoted to the BackOffice area, carrying out more internal management before the client.

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Accounting Assistant

DIVISIÓN Y MUEBLES PARA OFICINA LTDA

May 2010 - Dec 2010 (8 months)

Management of receipts of expenditure, Data entry of purchase invoices in the helisa system, Entering data in the accounting book of sales invoices, Filing receipts, Billing, Attending to telephone lines, Making referrals, Inventory management. Achievements: I was of great support with the organization's accountant in entering data into the accounting book in which we were able to streamline accounting in the best established times.

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Practicing

Agencia Cauchosol del centro Ltda

Oct 2008 - Mar 2009 (6 months)

Support in the management of calls for the various personnel selection processes, application of tests, analysis of resumes, attention to telephone lines, filing of respective documentation, customer service. Achievements: I completed my internship, thus obtaining the title of professional technician in human talent management.

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