Jhoenel Borjal

I am a Customer Service Ambassador for more than eight years. I help clients resolve customers' problems, provide service satisfaction, retain customers for continued business and make lead a new member. To give you brief insights, here are what I can offer: Customer Support o Maintaining a positive, empathetic, and professional attitude toward customers at all times o Communicating with customers through various channels (calls, emails) o Acknowledging and resolving customer complaints o Knowing the landscape business in order to respond promptly to customer inquiries and reviews o Ensure customer satisfaction and provide professional customer support o Offer quotes Administrative Tasks o Processing orders, invoices, forms, applications, and requests o Keeping records of customer interactions, transactions, comments, and complaints o Communicating and coordinating with colleagues as necessary o Underwriting for real estate o Data entry on a spreadsheet database o Review listings at Zillow DATABASE BUILDING o Processes customer requests by encoding data at the CRM system o Verifies entered customer account data by cohesive reviewing for deficiencies and resolves discrepancies o by using standard procedures. o Maintains customer confidence and protects operations by keeping information confidential. o Maintain contacts in CRM (Hubspot). o Prepare & maintain excel spreadsheets o Document & create standard operating procedures (using tools like Trello, google docs, sheets, etc)