Jhiegerl Vlog CUSTOMER SERVICE REPRESENTATIVE

Customer Support - Sales - Rep

Premium Saunas

Apr 2026 - Current (3 months)

Role Overview: The Sales department is responsible for promoting and selling products that generate profit for the company. Sales agents are expected to adhere to established protocols and utilize various sales techniques to enhance customer orders, aiming to maximize customer satisfaction and company revenue. Responsibilities: Manage Inbound Calls: Handle inquiries about products, delivery options, and quality specifications. Assist customers with their purchasing decisions by providing detailed product information. Create an Excellent Purchasing Experience: Utilize strong interpersonal and communication skills to engage customers. Build rapport and trust with customers to encourage repeat business. Commitment to Work Hours:

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Customer Support - Sales - Rep

Apr 2026 - May 2026 (2 months)

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Customer Service Representative

CONCENTRIX BACOLOD

Sep 2023 - Jan 2025 (1 year 5 months)

As a Customer Service Representative at Comcast, I provided top-tier support across billing, sales, and technical assistance. My role involved addressing customer inquiries, resolving billing discrepancies, promoting service upgrades, and troubleshooting technical issues. I consistently delivered personalized solutions, ensuring customer satisfaction and loyalty. Through active listening and effective communication, I strengthened customer relationships while achieving key performance metrics. Skills & Expertise: Billing Solutions & Account Management Sales Strategies & Product Upselling Technical Troubleshooting & Support Customer Retention & Relationship Building Effective Communication & Problem-Solving CRM Systems & Data Management

Customer Service Representative

iQor Philippines

Mar 2021 - Aug 2023 (2 years 6 months)

As a Customer Service Representative for Assurance and Metro by T-Mobile, I provided exceptional support in billing, sales, and technical assistance. My role involved resolving billing inquiries, guiding customers through payment options, and ensuring account accuracy. I leveraged product knowledge to recommend tailored plans and promotions, boosting customer satisfaction and sales. Additionally, I offered step-by-step technical support for mobile devices and network services, ensuring seamless connectivity. Through proactive communication and problem-solving, I fostered positive customer relationships and drove business success. Skills & Expertise: Billing Solutions & Account Management Sales Strategies & Product Recommendations Mobile Dev

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Executive Resolution Specialist

Panasiatic Solutions Inc

Dec 2017 - Jan 2021 (3 years 2 months)

As an Executive Resolution Specialist, I managed escalated customer concerns across multiple lines of business: Verizon, Sprint, Cricket, Straight Talk, and SafeLink. My role involved handling complex billing disputes, processing sales adjustments, and providing advanced technical support for mobile devices and network services. I acted as a point of contact for high- level resolutions, ensuring customer issues were addressed with empathy, efficiency, and professionalism. With a focus on customer retention and satisfaction, I collaborated with internal teams to streamline processes, enhance service delivery, and drive business outcomes. Skills & Expertise Advanced Billing Solutions & Dispute Resolution High-Level Sales Support & Retention S

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Customer Service Representative

Panasiatic Solutions Inc

Oct 2015 - Dec 2017 (2 years 3 months)

As a Customer Service Representative supporting Verizon, Sprint, Cricket, Straight Talk, and SafeLink, I provided comprehensive assistance across billing, sales, and technical support. I addressed customer inquiries about account balances, payments, and plan adjustments, ensuring accurate billing solutions. My role also involved promoting service upgrades and product bundles tailored to customer needs, contributing to sales growth. Additionally, I offered step-by-step technical support for mobile devices and network troubleshooting, ensuring seamless connectivity. Through effective communication and problem-solving, I built customer trust and loyalty while meeting performance metrics. Skills & Expertise Billing Solutions & Account Managemen

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secretary

May 2012 - Apr 2015 (3 years)

I also have experience providing administrative assistance for Congressman Dino Yulo, where I assisted with office support tasks, handled communications, organized documents, managed schedules, and supported daily administrative operations.

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