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CUSTOMER SERVICE REPRESENTATIVE
Philippines
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  • Premium Saunas
    Customer Support - Sales - Rep
    Premium Saunas
    Apr 2026 - Current (7 months)
    Role Overview: The Sales department is responsible for promoting and selling products that generate profit for the company. Sales agents are expected to adhere to established protocols and utilize various sales techniques to enhance customer orders, aiming to maximize customer satisfaction and company revenue. Responsibilities: Manage Inbound Calls: Handle inquiries about products, delivery options, and quality specifications. Assist customers with their purchasing decisions by providing detailed product information. Create an Excellent Purchasing Experience: Utilize strong interpersonal and communication skills to engage customers. Build rapport and trust with customers to encourage repeat business. Commitment to Work Hours:
  • C
    Customer Support - Sales - Rep
    Apr 2026 - May 2026 (2 months)
  • C
    Customer Service Representative
    CONCENTRIX BACOLOD
    Sep 2023 - Jan 2025 (1 year 5 months)
    As a Customer Service Representative at Comcast, I provided top-tier
    support across billing, sales, and technical assistance. My role involved
    addressing customer inquiries, resolving billing discrepancies, promoting
    service upgrades, and troubleshooting technical issues. I consistently
    delivered personalized solutions, ensuring customer satisfaction and loyalty.
    Through active listening and effective communication, I strengthened
    customer relationships while achieving key performance metrics.
    Skills & Expertise:
    Billing Solutions & Account Management
    Sales Strategies & Product Upselling
    Technical Troubleshooting & Support
    Customer Retention & Relationship Building
    Effective Commun
  • iQor Philippines
    Customer Service Representative
    iQor Philippines
    Mar 2021 - Aug 2023 (2 years 6 months)
    As a Customer Service Representative for Assurance and Metro by T-Mobile,
    I provided exceptional support in billing, sales, and technical assistance. My
    role involved resolving billing inquiries, guiding customers through payment
    options, and ensuring account accuracy. I leveraged product knowledge to
    recommend tailored plans and promotions, boosting customer satisfaction
    and sales. Additionally, I offered step-by-step technical support for mobile
    devices and network services, ensuring seamless connectivity. Through
    proactive communication and problem-solving, I fostered positive customer
    relationships and drove business success.
    Skills & Expertise:
    Billing Solutions & Account Management
  • P
    Executive Resolution Specialist
    Panasiatic Solutions Inc
    Dec 2017 - Jan 2021 (3 years 2 months)
    As an Executive Resolution Specialist, I managed escalated customer
    concerns across multiple lines of business: Verizon, Sprint, Cricket, Straight
    Talk, and SafeLink. My role involved handling complex billing disputes,
    processing sales adjustments, and providing advanced technical support for
    mobile devices and network services. I acted as a point of contact for high-
    level resolutions, ensuring customer issues were addressed with empathy,
    efficiency, and professionalism. With a focus on customer retention and
    satisfaction, I collaborated with internal teams to streamline processes,
    enhance service delivery, and drive business outcomes.
    Skills & Expertise
    Advanced Billing Solutions & Dispute
  • P
    Customer Service Representative
    Panasiatic Solutions Inc
    Oct 2015 - Dec 2017 (2 years 3 months)
    As a Customer Service Representative supporting Verizon, Sprint, Cricket,
    Straight Talk, and SafeLink, I provided comprehensive assistance across
    billing, sales, and technical support. I addressed customer inquiries about
    account balances, payments, and plan adjustments, ensuring accurate billing
    solutions. My role also involved promoting service upgrades and product
    bundles tailored to customer needs, contributing to sales growth.
    Additionally, I offered step-by-step technical support for mobile devices and
    network troubleshooting, ensuring seamless connectivity. Through effective
    communication and problem-solving, I built customer trust and loyalty while
    meeting performance metrics.
    Skills
  • s
    secretary
    May 2012 - Apr 2015 (3 years)
    I also have experience providing administrative assistance for Congressman Dino Yulo, where I assisted with office support tasks, handled communications, organized documents, managed schedules, and supported daily administrative operations.
Awards verified_user 0% verified
  • T
    Top Agent of the Year
    Jan 2019