J

Jherenz Kevin Diamante

About

Detail

Metro Manila, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Sourcefit
    Technical Support Representative
    Sourcefit
    Jul 2025 - Sep 2025 (3 months)
    • Assisted students, teachers, and school administrators with technical issues on an LMS platform. • Escalated complex cases to Level 2 support to ensure fast resolution.
  • T
    Sales Representative
    TSD Global Movate
    Jun 2025 - Jul 2025 (2 months)
    • Sold internet and mobile plans to small business owners. • Assisted with billing concerns, technical issues, and payment arrangements.
  • Accenture
    Customer Service Associate
    Accenture
    Dec 2024 - May 2025 (6 months)
    • Supported disability claimants by explaining benefits and claims processes. • Informed clients about outstanding paperwork and coordinated with claims managers for escalations.
  • Harte Hanks
    Chat Support, Technical Representative
    Harte Hanks
    Nov 2024
    • Assisted HBO Max customers with login problems and error messages. • Delivered efficient troubleshooting in a fast-paced environment.
  • Quantrics Enterprises Inc.
    Escalations Representative
    Quantrics Enterprises Inc.
    Jan 2023 - Aug 2024 (1 year 8 months)
    • Handled complex escalated calls on billing disputes, technical issues, and customer complaints. • Ensured customer satisfaction through effective conflict resolution and support.
Education verified_user 0% verified
  • A
    STEM Strand
    ACLC College of Taytay Senior High School
    Aug 2021 - Jun 2023 (1 year 11 months)