J

Jhay Alipio Caranto

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Team Manager / General VA / Admin Assistant
Capas, Central Luzon, Philippines

Contact Jhay regarding: 
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Résumé


Jobs verified_user 0% verified
  • H
    Assistant Location Admin
    HVAC services
    Jan 2024 - Jan 2025 (1 year 1 month)
    Helping out the Regional manager on county permits. Applying for permits and scheduling it
    through the county website. Helping to iron out the schedule of every tech that we have on file and
    making sure that the schedule for the customers is met. Paying the necessary bills for fees and
    insurance of all the equipment that was installed for the customer. Correcting invoices that have
    discrepancies based on the discussed amount for the installation.
  • Freelance Virtual Assistant
    Freelance Virtual Assistant / EA
    Freelance Virtual Assistant
    Jan 2021 - Jan 2024 (3 years 1 month)
    Taking care my clients schedule and also dialing land owners that are possible to be a prospect.
    Then scheduling the meeting with the prospect and client. Making sure that the data in the system
    are accurate. I use Xencall and Aircall for dialing numbers. CRM would be Notion and Podio. I use
    microsoft office as well depending on what the client needs. I also have experience in Bookkeeping,
    Time Sheet Management and Recruitment. I was also taking care of maintaining the properties that
    the client owns for about 7 months until they hired a dedicated agent for the position. Mostly, I
    answer tenant reports about property damage or equipment that needs fixing. For example HVAC
    has some issue. I will contact the
  • SupportNinja
    Tech Support / Lead Generation Specialist/Team Leader
    SupportNinja
    Jan 2018 - Jan 2021 (3 years 1 month)
    The first post that I had was taking care of websites that have certain errors like Error 404. Where in we would
    need to look for the code that the client added which resulted in the error 404 that showed on their safety
    website. Then I was promoted to being an inhouse lead generator we are looking for possible clients that are
    looking for agents that would help out their start-up business. Then I was promoted to Team Leader. I handled
    30 agents under my bucket with a total of 4 different clients. My job is to make sure that the agents get to the
    target that the clients need and at the same time make sure that the metrics are reasonable so that the agents
    can get to their goals every month.
  • C
    Tech Support Rep
    Convergys Phil
    Jan 2016 - Jan 2017 (1 year 1 month)
    We take technical phone calls for our customers that are having
    issues with their services with the cable provider. We us all of
    our tools to take care of the issue that they are getting. If in any
    case that the issue was not fixed over the phone we will
    dispatch an onsite technician that will fix the issue on site.
  • iQor Philippines
    Collections Specialist I CSR I Team Lead
    iQor Philippines
    Jan 2013 - Jan 2016 (3 years 1 month)
    Providing options for clients that have more than 6 months behind on their debt. Also
    providing customer service and provide them ways to pay their debt through our line or to
    accredited payment centers. Then I was moved to a telco account where in we provide
    pure customer service assistance to the customers. I was promoted on being a team
    leader and I had to provide coaching to make sure that the stats of my representatives
    are in line with the metrics that was mandated by the client.
Education verified_user 0% verified
  • C
    Highschool Graduate
    Capas High School Dolores Capas, Tarlac
    Jan 2003 - Jan 2008 (5 years 1 month)
  • A
    Primary School
    AD Jimenez Elementary School Sto Domingo II Capas, Tarlac
    Jan 1998 - Jan 2003 (5 years 1 month)