Julio Cesar Varela Torres Snr. IT Security Expert

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JUNIOR HELPDESK

SUNGEMINI (Banco Santander)

Mar 2025 - Current (1 year 8 months)

Help Desk support to all users of the Bank's offices nationwide, generating requirements incidents by Aranda and Service Desk.

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Infrastructure Analyst

Bomigroup

Mar 2019 - Jan 2020 (11 months)

Provide support to all the offices in LATAM (Peru, Chile, Argentina, Mexico, Colombia). Support en users and update Windows and Mac, iPhone and Android, support the network and communications, Cisco VC, GSuite, printers, support laptops remotely and onsite, support all the request for the users depending to the severity.

IT Customer Support Analyst

CA Technologies

Jun 2016 - Dec 2018 (2 years 7 months)

Provide support to all the offices in LATAM (Peru, Chile, Argentina, Mexico, Brasil, Colombia). Support and update Windows and Mac, iPhone and Android, support the network and communications, Cisco VC, Jabber, Skype for business, Outlook, printers, SAP, support laptops Dell remotely and onsite, support all the request for the users and report the tickets to USA and India depending to the severity.

Charging System Analyst

Ericsson

Sep 2015 - Mar 2016 (7 months)

Provide first level support in the area of Charging Sytem for the ETB platform. Stability monitoring hardware / software in each of the nodes on different platforms SDPs, CCNs, MT, CRS, VS, etc. Check disks, memories, filesystems, partitions, communications, routers, switches, and connectivity to Triara redundancy in each of the nodes using the following monitoring tools: PRTG, HKTOOLS, OSS. Perform Backups procedures and Checklist on each Linux/Unix servers. Perform procedures and reporting daily and weekly.

Charging System Analyst

CLARO

Apr 2014 - Sep 2015 (1 year 6 months)

Provide first level support in the area of Charging Sytem for the Claro platform. Stability monitoring hardware / software in each of the nodes on different platforms SDPs, CCNs, MT, CRS, VS, etc. Check disks, memories, filesystems, partitions, communications, routers, switches, and connectivity to Triara redundancy in each of the nodes using the following monitoring tools: PRTG, HKTOOLS, OSS. Perform Backups procedures and Checklist on each Linux/Unix servers. Perform procedures and reporting daily and weekly.

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Data Center Operator

IBM (ISSC) Movistar Project

Dec 2013 - Mar 2014 (4 months)

Preventive diagnosis from logs and statistics services and processes that make up the schedulers and production mesh. Troubleshooting escalations received Opening and daily monitoring Incident and open to internal areas (SN3, Development, Billing) and providers problems. Interactions Monitoring and Estimates (You Created and received). Installing changes. Ensure debugging Filesystems, Units, and Filegroups.

analyst Help Desk

Almagrario S.A.

Sep 2012 - Dec 2013 (1 year 4 months)

Coordinate and manage the support at the national level, meet the requirements of users and respond in a timely manner incident generated by the help desk. Generate weekly and monthly reports of the level of service of each one of the technicians.

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Systems Coordinator

Alcanos

Nov 2011 - Aug 2012 (10 months)

Provide support to all users, computers, communications, backup, manage and print mail server, perform and implement document management manuals, implement tools for technology development company, document and implement the ISO quality management of the company. Network Administration in Windows Server 2003, Active Directory, server migration to Windows 2008 Server, end user support, manage website content, implement technological tools

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User Support Specialist

IBM (ISSC)

Jul 2009 - Oct 2011 (2 years 4 months)

Provide support to all offices of the Banco Davivienda at Bogota and periphery. Support desktop computer equipment, laptops, printers, communications, servers, etc.

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ING. SUPPORT

IRCC Ltda (H. El Corral)

May 2008 - Mar 2009 (11 months)

Supporting all outlets nationwide company, meet the requirements of the points regarding system failures and MICROS POS ALOHA, plus support Hardware - Software from all computer equipment, servers and printers

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IT COORDINATOR

TEMPORARY TALENTUM

Oct 2007 - Mar 2008 (6 months)

Supporting all communications equipment - data, perform backups, manage the mail server and printer, make and implement document management manuals, implement tools for technology development company, document and implement the ISO quality management of the company. Network Administration in Windows Server 2000, Active Directory, server migration to Windows 2003 Server.

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TECHNICAL SUPPORT SPECT.I

GETRONICS (AVVillas)

Jun 2006 - Sep 2007 (1 year 4 months)

Supporting applications, software, hardware, in all bank offices at Bogota

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SUPPORT ANALYST

COMPUNET (SIEMENS)

Dec 2005 - May 2006 (6 months)

Technical Consultant to develop installation features, configuration, tuning and stabilization of Microsoft CRM type software and additional software.

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TECHNICAL SUPPORT

EMTELSA S.A. ESP

Jul 2005 - Nov 2005 (5 months)

database management and applications under oracle and sql, management communication devices data and voice network support building, etc.

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TECHNICAL

LINALCA S.A.

Apr 2004 - Dec 2024 (20 years 9 months)

Senior IT Assistant

Unhcr

• Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology. • Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem…to prevent faults occurring. • Carry out missions for new installations and routine maintenance tours of ICT equipment. • Ensure that ICT problem recovery is done as quickly as possible and make regular system back- ups. • Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment. • Train UNHCR staff on email system, utilization

COMPUTER

Sena

Technical Systems

UPS

Maintenance good customer relationships management. Preventive and corrective maintenance of computers and printers, upgrades, network support under Windows 2000, handling administrative applications, security and network communication under programs such as Lotus Notes, Exchange, Outlook, etc.

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ADMINISTRATOR

TECHNI

Julio Cesar Varela Torres

About

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Résumé

Julio Cesar Varela Torres

About

Detail

Behavioral traits