Jeyshree Krishnaswamy Sundararajan

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F

Technical Escalations Engineer

Fidelity Information Services (FIS)

Jul 2024 - Current (2 years 2 months)

• Delivered Tier 3 support for cloud-based fintech platforms, resolving API failures, sync issues, and outages with urgency and precision. • Automated health checks and log parsing using Python and Retool; integrated Slack API for real-time alerts, reducing manual triage time by 40%. • Diagnosed performance bottlenecks using SQL and Datadog; collaborated with engineering to deploy fixes and improve system reliability. • Authored internal KB articles and maintained 98%+ SLA compliance across critical support cases.
Operations Engineer

Edifecs

Aug 2021 - Jul 2024 (3 years)

• Created shell scripts and SQL reports to streamline client operations and data monitoring. • Diagnosed SFTP data flow issues and REST API ingestion failures during UAT and PROD phases. • Collaborated with cross-functional teams to ensure smooth onboarding and platform stability. • Supported healthcare SaaS platforms through HAR file analysis, network trace debugging, and API validation.
S

Software Developer

Jan 2021 - Aug 2021 (8 months)

Designed ML models and optimized datasets for mentor-startup matching. • Engineered test workflows based on client feedback.
Software Developer Intern

OnePlan

Jun 2020 - Dec 2020 (7 months)

Developed APIs for Jira and Azure DevOps integration. • Built orchestration logic in Azure Cosmos DB and contributed to UI enhancements in JavaScript.
Programmer Analyst

Cognizant Technology Solutions

Jun 2016 - Jun 2018 (2 years 1 month)

Built ASP.NET applications and onboarding modules for financial analytics platforms. • Created stored procedures, triggers, and unit test suites in MySQL.

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Jeyshree Krishnaswamy Sundararajan

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