Jesus Zapata

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Site Reliability Engineer

IBM

Jan 2024 - Current (2 years 7 months)

• Deployed and maintained cloud infrastructure with Terraform and Ansible across AWS. • Operated and supported existing systems (cloud and on-prem), applying patches, upgrades, and hardening. • Responded to production incidents during on-call shifts, performing troubleshooting, recovery, and RCA. • Automated DB operations on PostgreSQL and Oracle (RDS), including backup testing and secret rotation. • Used Python (boto3) to script tasks for EC2, S3, IAM, and Secrets Manager. • Conducted access reviews, log audits, and collaborated on security improvements. • Maintained Kubernetes clusters (EKS) and deployed services with Helm.
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DevOps Engineer

Astrix Technology Group

Jan 2023 - Jan 2024 (1 year 1 month)

• Built and managed infrastructure as code using Terraform, CloudFormation, and Helm. • Operated legacy systems and transitioned workloads to containerized Kubernetes environments. • Managed CI/CD pipelines with Jenkins and GitHub Actions, integrating security and policy checks. • Maintained database workloads (PostgreSQL, Oracle), including backups, failover testing, and performance tuning. • Participated in weekly on-call shifts, addressing outages, capacity issues, and escalations.
Technical Support Engineer

JumpCloud

Jan 2022 - Jan 2023 (1 year 1 month)

• Supported identity and device management (Azure AD, MDM, LDAP, SSO) across OS platforms. • Automated support processes using PowerShell and Python scripts. • Provided guidance on secure authentication, device compliance, and directory integrations. • Authored internal documentation aligned with GDPR and HIPAA standards.
Fraud Specialist / Team Lead

accenture

Jan 2021 - Jan 2022 (1 year 1 month)

• Led team in fraud detection, ensuring operational quality and data security. • Coordinated feedback sessions and compliance-based workflow reviews.

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