jesus colina

jesus colina

About

Detail

tech support
Venezuela

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Falabella Retail
    Computer Operator
    Falabella Retail
    Feb 2020 - Aug 2022 (2 years 7 months)
    As responsible, I was in charge of ensuring the operational efficiency of all point-of-sale (POS) systems in the store. I performed regular monitoring to ensure optimal network performance and solved problems with corporate equipment such as iPads, notebooks, Android devices, and desktop computers. Additionally, I was responsible for maintaining and resolving incidents related to printers and other peripheral devices. I provided assistance and training to users for their proper handling of equipment and information technologies. I also had the responsibility of resolving level 1 hardware and software problems, and if necessary, escalating problems to level 2 support (store platform). During my time in the position, I provided comprehensive
  • C
    Tech Support
    Condominio Alto Carrascal
    Jan 2019 - Jan 2020 (1 year 1 month)
    As the responsible person, I was in charge of carrying out preventive and corrective maintenance of the technological equipment in the condominium, including laptops, desktop PCs, and smartphones. Additionally, I conducted failure analysis and provided training to users on proper procedures to prevent the leakage of confidential information from the condominium. Furthermore, I conducted a field study to assess the condition of the company's technological equipment.
  • N
    Tech Support
    Nexxolog
    Oct 2017 - Dec 2018 (1 year 3 months)
    In my role, I assumed the responsibility of performing various technical support tasks, such as preparing structured cabling, formatting equipment, and performing data backups. Additionally, I carried out the installation and configuration of software and hardware, ensuring an efficient and up-to-date working environment. As part of my role, I also took on the responsibility of generating periodic management reports, providing valuable and up-to-date information about support activities. These reports allowed the management and leadership teams to have a clear view of the performance and effectiveness of technical support, as well as identify improvement opportunities and make informed decisions.
  • A
    Atento
    Jan 2017 - Aug 2017 (8 months)
  • F
    Ferreteria EPA
    Aug 2011 - Aug 2016 (5 years 1 month)
  • A
    Atento-
Education verified_user 0% verified
  • M
    Master of Science in Cyber Security
    Apr 2021 - Apr 2022 (1 year 1 month)
Projects (professional or personal) verified_user 0% verified
  • C
    Cursos online