Jesús Alejandro Morales Ángel

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L2 Network Support Engineer

T-Systems Mexico

Nov 2024 - Feb 2025 (4 months)

- Led as a L2 Network Support Engineer for Grupo Alfa Network Infrastructure, troubleshooting Routers, Switches, and leased lines for Grupo Alfa customers, attending to incidents and requirements such as creating new VLANs for new services, modifying STP parameters and ACLs on Routers, and performing IOS updates for Routers & Switches, all by ITIL methodology in SLA-driven environments. - Utilized the Service Now ticketing system to manage and resolve issues efficiently, while also presenting changes to the CAB and ECAB. - Served as a key Project Manager, coordinating Kyndryl and Alestra collaborators to successfully complete Vitro's client projects within the established timeframes. - Additionally, addressed requirements related to Micr

Sys Admin

Tata Consultancy Services

Nov 2022 - Jun 2024 (1 year 8 months)

Served as a Sys Admin for DaVita's IT infrastructure, focusing on troubleshooting Active Directory accounts, patching, and maintenance for Windows Servers. User requests were handled using ITIL methodology in SLA-driven environments, with Service Now as the ticketing system. Additionally, I collaborated with the Virtualization team to troubleshoot and escalate issues related to VMware Virtual Machines, ensuring comprehensive support for our virtualized environments.

Network Administrator

DYOPATH

Jul 2022 - Nov 2022 (5 months)

Managed more than 100 Network devices by SDWAN Meraki as a Routers, Switches, Firewalls & Access Points for the Signode customer network facilities of USA, Mexico, Europe & Asia, troubleshooting issues with the user's facilities as an Internet issue having to check switch ports and VLAN on Meraki Dashboard, requesting for enable ports to CCTV systems and network and power outages having to contact IT Leader facility, also having to report Internet outages to Verizon and AT & T Carriers. Remedy is the ticketing system used by user's request.

L2 Network Support Engineer

Alestra

Nov 2019 - Jul 2022 (2 years 9 months)

Managed, troubleshot, and provided L2 Network Support for approximately 500 links across various technologies, including LAN/WAN, Internet & MPLS services, SDWAN services, Leased Lines, LAN to LAN, and VoIP Networks. Handled between 15 and 20 tickets daily, ensuring resolution within SLA times (P1, P2, P3, and P4) for customer-reported outages, intermittency, and degradation. Managed incidents and requests following ITIL methodology and SLA processes using the ticket service manager tool, while also presenting changes to the CAB and ECAB. Consistently met and exceeded service level agreements (SLAs) by performing thorough root cause analysis to prevent recurring issues and efficiently managing all escalations. Additionally, responsible for

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NOC Engineer

ZENTIUS

Jul 2019 - Nov 2019 (5 months)

Monitoring & Support IT Managed Services (Laptops, Desktops, Workstations & Servers). Monitoring & report Internet, MPLS & VoIP Network Services to the Carrier.

Network Engineer

British American Tobacco

Apr 2018 - Sep 2018 (6 months)

Led the project for adapt, maintain and update the IT infrastructure of British American Tobacco: IDFs, Racks, Cabinets, Network Cabling, Network Nodes and UPS.

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Field Engineer

MCS Network Solution

Mar 2017 - Jan 2018 (11 months)

Responsible for the implementation of a project at PepsiCo facilities: installation and maintenance of racks, cabinets, access control, and CCTV systems at all PepsiCo client sites.

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IT Administrator

ATN Ingeniería y Servicio

Mar 2015 - Dec 2016 (1 year 10 months)

In charge of IT Department, Technical Support to Desktops, Laptops, Outlook email accounts, Printers, CCTV Systems, Network Cabling, Racks and UPS. Programming and implementation monthly preventive and corrective maintenance for IT devices, implementation and quoting of adaptations to the Data Center, Access control and CCTV systems.

Jesús Alejandro Morales Ángel

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