Jesus Alejandro Cervantes Corzo Seasoned Phone Agent and Team Player

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Virtual Assistant

One Star Solutions

Mar 2024 - Apr 2026 (2 years 2 months)

Remote Customer Service Representative providing support for a variety of home service professionals across the U.S. and Canada. Managed high-volume inbound calls, scheduled and confirmed appointments, assisted customers with payment and intake information, and quickly provided the business I represented with a brief call summary within minutes of taking the call.

Virtual Receptionist

Smith.ai

Dec 2021 - Jan 2024 (2 years 2 months)

Provided services to various professional offices including law firms, healthcare providers, and other professional offices in the U.S. and Canada. Managed incoming phone calls and interacted with clients, scheduled and confirmed appointments, and maintained an accurate record of my interaction to immediately report to the office. My role also involved assisting with collecting payments, and filling out intake forms for new clients. I provided exceptional customer service, fostered positive client relationships, and utilized virtual office tools such as Calendly.

Roadside Assistance Agent

Qualfon

Apr 2021 - Dec 2021 (9 months)

Making first contact with customers for Allstate and it’s roadside assistance partners in the US and Canada. Being friendly and empathizing with customers who may be distraught due to a recent vehicular accident or mechanical issue. Being proficient in the use of computer maps and probing questions in order to get an accurate location for services, even on highways or other areas with no true street address. Using the tools provided by the client to complete dispatches by manually calling partnered service providers, and service providers not in the network. Being able to receive and notate detailed and accurate information, as well as then relay it to customers or service providers as needed, e.g. VINs, Credit Card numbers, longitude and l

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Customer Service Representative/Chime Bank Campaign

Teleperformance (Zentralia)

Nov 2020 - Mar 2021 (5 months)

Taking a high volume of customer service calls for the U.S online bank Chime. Making verification of customers a high priority on every call, using multiple points of verification as needed, depending on the call and information being requested. Proficiency in reading billing statements for a bank account and being able to relay requested information to customers. Leaving detailed notes both on the call log and the customer’s profile, in order to assure all interactions are thoroughly documented and categorized.

Jesus Alejandro Cervantes Corzo

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