Jessica Varela

P

Payroll Account Manager

Paylocity – Remote

Apr 2022 - Oct 2023 (1 year 7 months)

Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions. Responded to employer inquiries to provide assistance with payroll-related questions. Calculated deductions and processed payroll for employees. Assisted with uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions. Investigated payroll variances and employee claims to resolve discrepancies and balance financial records. Assisted clients with processing payroll garnishments such as tax liens and child support. Offered payroll-related subject matter expertise to client management and employees to resolve payroll discrepancies.

M

Mortgage Loan Processor II LoanDepot

Mar 2021 - Apr 2022 (1 year 2 months)

Maintain and monitor mortgage pipeline of up to 30 loans per month Provide effective communication and professional partnership to Loan Officers, Underwriters and Mortgage Assistants Analyze financial statements, tax returns, and credit documentation for accuracy and compliance per investor guidelines Efficiently process mortgage loans from origination to closing Contact borrowers to ensure loan terms and conditions are accurately conveyed and documented Order required loan verification documents and conduct subsequent follow-up with customers and internal contacts as needed Daily use of Microsoft Office products.

Payroll Client Application Support Specialist

BenefitMall

Mar 2019 - Sep 2020 (1 year 7 months)

Provided payroll, software, and technical support to an assigned client base through telephone and email communications Managed client communication and documentation using a CRM system to provide timely and accurate follow-up on open client support issues Part of a specially selected diagnostic team devoted to locating errors within the payroll application, as well as finding and implementing solutions to said errors Strong emphasis on problem solving both when communicating with clients and on special projects that I was selected for outside of my standard job duties Ability to effectively communicate with clients and assist with a wide variety of payroll needs, including payroll taxes, payroll processing, report preparation, etc.

Financial Services Student Account Coordinator

Bridgepoint Education

Aug 2018 - Mar 2019 (8 months)

Detailed student account analysis and award year reconciliation at increased productivity levels Counseled students on the document intake, awarding, disbursement and withdrawal process Guided and counseled students to complete the appropriate forms by providing the information they needed to fully complete their student financing process in a timely manner Maintained a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs Worked with students to review Post Withdrawal Disbursement and R2T4 process Reviewed and completed Regent tasks and reviewed documents to ensure students were Ready to Package Assisted in the resolution of student issues and dispute resolution.

Mortgage Loan Processor

loanDepot

Aug 2016 - Aug 2018 (2 years 1 month)

Maintain and monitor mortgage pipeline of up to 30 loans per month Provide effective communication and professional partnership to Loan Officers, Underwriters and Mortgage Assistants Analyze financial statements, tax returns, and credit documentation for accuracy and compliance per investor guidelines Efficiently process mortgage loans from origination to closing Contact borrowers to ensure loan terms and conditions are accurately conveyed and documented Order required loan verification documents and conduct subsequent follow-up with customers and internal contacts as needed Daily use of Microsoft Office Products.

C

Enrollment Services Representative

Carrington College Online

Jul 2013 - Aug 2016 (3 years 2 months)

Guided prospective students through the admissions process with the goal of ensuring program effectiveness Interacted with prospective students through email and telephone including inbound and outbound functions Verified enrollment status and ensured students were eligible for admissions Built rapport, engaged and followed up with students to help generate and retain enrollment Stayed within compliance, rules and regulations at all times when speaking with students to keep the integrity of the institution Increased student retention by overcoming concerns and applying the company's values in the completion of all job assignments Frequent use of Microsoft Office products.

About

Detail

Timeline

Résumé