Jessica Scudder

Jessica Scudder

About

Detail

"We make a living by what we get, but we make a life by what we give."
Georgia, United States

Timeline

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Résumé

Jobs verified_user 0% verified
  • T
    Customer Support Manager
    The Whitaker Company
    Feb 2023 - Current (3 years 4 months)
    •Managed a team of 3 customer service professionals that are responsible for ensuring service quality and operational efficiency for 100 + clients across the state of Georgia. •Developed and implemented strategies by automating processes and creating templates for client use to submit orders which improved customer satisfaction. •Serves as a point of contact for escalations and client inquiries regarding sales purchases and ensuring customer satisfaction standards are withheld. •Responsible for collaborating with internal departments to present data in order to identify areas of enhancement for service delivery. •Reports to senior management to provide updates on team performance, discuss KPI’s, customer issues, and improvement initiatives.
  • T
    Customer Service Support Specialist
    The Whitaker Company
    Oct 2022 - Feb 2023 (5 months)
  • First Advantage
    Customer Service Representative
    First Advantage
    Jul 2020 - Aug 2022 (2 years 2 months)
    •Responsible for addressing customer inquiries via inbound/outbound calls, email and chat in a high-volume call center while providing timely and accurate responses regarding background check searches. •Assisting customers with handling complaints and troubleshooting problems. •Logging calls and customer data into CRM Systems. •Achieving goals for average handle time (AHT), first call resolution (FCR) and customer satisfaction (CSAT). •Served as the team lead to oversee team tasks, workflows, deadlines and quality standards were met. •Supporting team members’ growth through guidance, training, and development as directed by manager. •Responsible for documenting troubleshooting steps and solutions for customer inquires
  • Georgia Power Company
    Customer Service Representative
    Georgia Power Company
    Jul 2018 - May 2019 (11 months)
    •Provided customer service support in a high-volume call center by addressing customers credit and billing inquiries, investigating high bills and analyzing customer credit status. •Answered the Business Support Line and adhered to established policies, procedures, and quality standards. •Responded to service policies, rate questions, and billing inquire to provide accurate information to customers. •Quoted amounts due, authorized extensions, and made payment arrangements •Maintained a 93% accuracy rate in managing customer accounts and processing transactions.
  • T
    Frontend Manager
    TJ Maxx Home Goods
    Aug 2016 - Jun 2018 (1 year 11 months)
    • Responsible for managing a team of 6 that consisted of cashiers, baggers, and customer service associates. • Scheduled shifts, assigned tasks and ensure the front end had adequate coverage • Monitored lines and open/close registers to manage traffic • Modelled customer service practices, ensuring internal and external customers received exceptional
  • M
    Program Associate
    Moving in the Spirit
    Sep 2010 - Jul 2018 (7 years 11 months)
    • Managed data entry of registration documents including scholarships and demographics metrics. • Updated and maintained profiles for 250 enrolled students and tracked attendance for 17 weekly classes • Generated invoices for monthly tuition and posted payments to registration software • Coordinated travel plans and schedules for students’ regional and national performance tours • Built strong relationships with students, parents, and teachers, facilitating bi-monthly parent meetings.
  • M
    Apprentice Corporation Teacher
    Moving in the Spirit
    Jul 2004 - Jul 2018 (14 years 1 month)
Education verified_user 0% verified
    Projects (professional or personal) verified_user 0% verified
    • U
      Urban Bush Women (UBW) Summer Leadership Institute 2016
      Jul 2016 - Current (9 years 11 months)
      The Summer Leadership Institute is the annual 10-day intensive that serves as the foundation for all of UBW’s community engagement activities. SLI builds the global network of community arts practitioners, and what Zollar calls “front line social justice workers,” by connecting dance professionals and community-based artists in a learning experience that leverages the arts as a vehicle for social activism and civic engagement. SLI was begun in 1997 and formalized as an annual program in 2004. SLI Core Components Dance for Everybody - This movement jam/dance class embraces the ideas that each individual has a unique and powerful contribution to make, and that our bodies are a powerful source of agency. Entering, Building and Exiting Communit
    • G
      Getting to Zero Commission from the Elton John Foundation in consort with the Community Foundation of Greater Atlanta
      Feb 2015 - Current (11 years 4 months)
      Project description The Elton John Foundation partnered with the Community Foundation for Greater Atlanta to commission a creative project addressing HIV/AIDS prevention. These philanthropic leaders envisioned a youth-led public awareness program with the vitality and transformational power of artistic expression at its core. They selected two award-winning youth organizations to design and implement the project: dance and leadership training organization, Moving in the Spirit and Vox Communications – creators of the city’s only youth-created newspaper. These youth groups have been engaged in conversation and research regarding HIV/AIDS prevention, access to care, and the stigmas surrounding infection. The result of their creative investiga
    • C
      Chronicles of HOPE
      Nov 2014 - Current (11 years 7 months)
      Chronicles of Hope" Recovery symposium is an evening of artistic expressions that will include a reception and Art exhibit with art created by those in recovery. A collabrative theater prodcution "Chronicles of Hope, comprised of a diverse group of passionate artist people who are in recovery and their allies. The evening will conclude with a conversation with the audience to raise awareness, share our collective hopes and advocate for recovery in our communities. We are inviting communities, allies and families to engage with us on this journey. We beileve the arts have the power to help convey the message that recovery is possible. Our partners include, One Small Change,Inc., The Department Of Behavioral Health and Developmental Disabilit
    • A
      A Tribute to Maya Angelou- "Love Liberates"
      May 2014 - Current (12 years 1 month)
      Created work that paid tribute to Maya Angelou and her life. Using a soundbite from an interview, I used dance as a vehicle to draw a parallel between Angelou's life and my own.
    • O
      ONE BILLION RISING V DAY
      Feb 2013 - Feb 2014 (1 year 1 month)
      On 14 February 2013, one billion people in 207 countries rose and danced to demand an end to violence against women and girls. On 14 February 2014*, we are escalating our efforts, calling on women and men everywhere to RISE, RELEASE, DANCE, and demand JUSTICE! ONE BILLION RISING FOR JUSTICE is a global call to women survivors of violence and those who love them to gather safely in community outside places where they are entitled to justice – courthouses, police stations, government offices, school administration buildings, work places, sites of environmental injustice, military courts, embassies, places of worship, homes, or simply public gathering places where women deserve to feel safe but too often do not. It is a call to survivors to br