Jessica Reese IT L&D at Gusto

IT Learning & Development

Gusto

Apr 2022 - Current (4 years 5 months)

AI enablement program manager and enterprise technology lead with 4+ years driving company-wide AI adoption at Gusto. Contributed to achieving 98% of employees using AI tools week over week. AI ENABLEMENT & ADOPTION — L&D and comms lead for Claude Enterprise launch — co-authored rollout playbook, confirmed data classification guidance with Legal, Privacy, and Security for 1,000+ employees — Built Gusto's AI tool adoption metrics infrastructure — consolidated usage data across Gemini, Claude, ChatGPT, and Gumloop into the leadership AI OKR dashboard — Drove Glean Phase 2 enablement for 300+ employees, resulting in 11% increase in daily active users — Launched Granola, Wispr, Tango, and Gumloop company-wide with self-serve playbooks and phas

IT Support Engineer

Audible

Jul 2016 - Mar 2022 (5 years 9 months)

■ Assist the Employee Experience team in creation and implementation of an improved New Hire Orientation ■ Manage onboarding, off boarding & transfer activities for employees ■ Create and facilitate trainings for new processes ■ Problem solve cross departmental issues ■ Coordinate with other teams to continue to improve onboarding experience ■ Provide technical and hands-on support of employee infrastructure (hardware, software/OS), including senior leadership ■ Create and execute multiple internal projects

Technical Support Specialist

Yodle

Feb 2015 - Jun 2016 (1 year 5 months)

• Provide on-site troubleshooting, training and tech support for end users for equipment and services provided by IT • Provide telephone/remote tech support for same • Perform software installations and updates • Track work progress in a ticketing system • Maintain accurate documentation • Maintain accurate inventory documentation • Prepare and submit purchase requests for computing equipment as needed to support company requirements • Set up PCs, printers, peripherals and networking equipment • Manage Computers, users and policy in Active Directory • Responsible for support of technology equipment for 1600 employees at five locations • In charge of Group Policy management for all locations • Troubleshooting of Android and iOS devices • Tra

Telecommunications Coordinator

Electronic Classroom of Tomorrow

Sep 2014 - Jan 2015 (5 months)

Create all new staff and teacher accounts, including SEP, Active Directory, Microsoft Exchange email, and order new connectivity services. Give presentation at new hire orientations regarding connectivity and related processes. Maintain all staff and teacher SEP accounts, which include updating profiles, changing account status and types, adding functions and roles, and any other requests as required. Maintain all staff, teacher, and student Active Directory accounts, which include password changes, name changes, distribution groupings, Hard Drive issues, creating student accounts manually as necessary, and any other requests as required. Process transfer of service requests for students, which includes separating and sorting requests by ve

Senior Support Analyst

OCLC

Jul 2013 - Jun 2014 (1 year)

Tier 3 tech support

Time Warner Cable

Jul 2011 - Mar 2013 (1 year 9 months)

Tier 2 CSA

TP

Nov 2009 - Jul 2011 (1 year 9 months)

Jessica Reese

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