J
Jessica Osei
About
Detail
Ghana
Contact Jessica regarding:
Flexible work
Starting at
USD8/hour
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Internships
Starting at
USD400/month
Résumé
Jobs
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- CCall Centre RepresentativeCONFAM WELLNESSMay 2023 - Nov 2024 (1 year 7 months)
- NCustomer Service RepresentativeNoel Christmas Light ProfessionalsNov 2022 - Aug 2024 (1 year 10 months)• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. . Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. • Responded to customer requests for products, services, and company information. • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- LSocial Media ManagerLesfam LimitedJul 2021 - Sep 2022 (1 year 3 months)• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. • Responded to customer requests for products, services, and company information. • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
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Bachelor Of Business AdministrationUniversity of GhanaSep 2018 - Nov 2022 (4 years 3 months)